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Nielsen is hiring a Customer Support Specialist(US Shift)- Mumbai/Bangalore

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Job Description

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future. 

The  Customer Support Specialist provides day-to-day support to new and existing customers. These activities require working with internal cross-functional technical groups and external customers business and engineering teams to drive successful delivery of customer implementations and proactively ensure the on-going success of customer accounts.

Job Responsibilities:
  • Serve as the primary contact and provide first-level support for clients.
  • Respond, evaluate, troubleshoot and prioritize incoming product-related issues and effectively escalate to various technical support staff when needed
  • Logs and tracks calls using Salesforce tracking software and maintains historical records and related problem documentation.
  • Ability to coordinate with multiple internal departments to resolve customer-related issues or requests.
  • Work in conjunction with Sales and Product Development staff to create and deliver new/and/or custom products and samples are required by clients.
  • Provide on-call support – beeper coverage rotation required 24/7 (approximately every 8 weeks)
  • Support CX team on projects and initiatives from time to time

  • High-Level Responsibilities :
  • Maintains a strong working knowledge of supported products and continually strives to enhance skills through ongoing training, reading, and participating in projects and improvement initiatives.

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    Salary Information

    Salary: $30,000 - $40,000

    🤖 This salary estimate is calculated by AI based on the job title, location, company, and market data. Use this as a guide for salary expectations or negotiations. The actual salary may vary based on your experience, qualifications, and company policies.

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