At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.
The Customer Support Specialist provides day-to-day support to new and existing customers. These activities require working with internal cross-functional technical groups and external customers business and engineering teams to drive successful delivery of customer implementations and proactively ensure the on-going success of customer accounts.
Job Responsibilities:Serve as the primary contact and provide first-level support for clients.Respond, evaluate, troubleshoot and prioritize incoming product-related issues and effectively escalate to various technical support staff when neededLogs and tracks calls using Salesforce tracking software and maintains historical records and related problem documentation.Ability to coordinate with multiple internal departments to resolve customer-related issues or requests.Work in conjunction with Sales and Product Development staff to create and deliver new/and/or custom products and samples are required by clients.Provide on-call support – beeper coverage rotation required 24/7 (approximately every 8 weeks)Support CX team on projects and initiatives from time to timeHigh-Level Responsibilities :Maintains a strong working knowledge of supported products and continually strives to enhance skills through ongoing training, reading, and participating in projects and improvement initiatives.