logo of sportstechjobs
Company logo

Nielsen is hiring a

Customer Support Specialist(US Shift)- Mumbai/Bangalore

Location: Mumbai, India

Join Premium to save jobs

Read by 628 job seekers.

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future. 

The  Customer Support Specialist provides day-to-day support to new and existing customers. These activities require working with internal cross-functional technical groups and external customers business and engineering teams to drive successful delivery of customer implementations and proactively ensure the on-going success of customer accounts.

Job Responsibilities:
  • Serve as the primary contact and provide first-level support for clients.
  • Respond, evaluate, troubleshoot and prioritize incoming product-related issues and effectively escalate to various technical support staff when needed
  • Logs and tracks calls using Salesforce tracking software and maintains historical records and related problem documentation.
  • Ability to coordinate with multiple internal departments to resolve customer-related issues or requests.
  • Work in conjunction with Sales and Product Development staff to create and deliver new/and/or custom products and samples are required by clients.
  • Provide on-call support – beeper coverage rotation required 24/7 (approximately every 8 weeks)
  • Support CX team on projects and initiatives from time to time

    • High-Level Responsibilities :
  • Maintains a strong working knowledge of supported products and continually strives to enhance skills through ongoing training, reading, and participating in projects and improvement initiatives.

    • Ad Join Swish Analytics - Work on cutting-edge sports data.

    Explore open roles →

    Estimated Salary Range

    Our AI-powered salary intelligence estimates this position's salary to be between $30,000 - $40,000. The actual salary may vary based on factors such as experience, location, and market trends.

    Create a Job Alert

    Interested in building your career at Nielsen? Get future opportunities sent straight to your email.

    Create alert
    Apply for this job
    See more jobs at Nielsen

    Related Jobs

    Company logo

    Senior Manager, Product

    Nielsen

    United States

    Company logo

    Senior Database Administrator - Mumbai & Bangalore

    Nielsen

    Mumbai, India

    Company logo

    Ruby On Rails Developer- P2

    Nielsen

    Bangalore, India

    Company logo

    QA Lead-Test Engineering

    Nielsen

    Bangalore, India