Who we are

We’re a dynamic and dedicated team, driven by a shared passion for delivering exceptional customer experiences. Our focus is building long-lasting customer loyalty through cutting-edge technology while fostering a culture that promotes innovation, collaboration, and personal and professional development. We believe a motivated and fulfilled team is the key to creating happy and loyal customers. 

About the right team member

As a Technical Project Manager within the Customer Experience (CX) Organization, you thrive on optimizing workflows, enhancing processes, and leveraging technology to drive efficiency. You take a structured approach to problem-solving, using data-driven insights to inform decisions and improve CX operations. You have a passion for technology, continuously seeking ways to enhance existing tools or introduce new solutions that reduce friction for both internal teams and customers. A strong communicator and collaborator, you effectively translate business needs into actionable technical solutions, ensuring alignment across stakeholders. 

*ONLY English CVs will be accepted

About the role

• Lead and manage technical projects that optimize CX tools, platforms, and workflows, ensuring seamless execution from inception to completion. 
• Oversee the daily operations and enhancements of key platforms used by the CX team (e.g., Salesforce, Gainsight, and InContact), ensuring efficiency and alignment with business needs. 
• Translate business requirements into detailed technical solutions, collaborating with cross-functional teams to define integration needs and system improvements. 
• Evaluate, implement, and integrate third-party tools into the CX ecosystem to drive automation, scalability, and process improvements. 
• Partner with internal engineering, IT, and vendor teams to maximize the use of existing technology and streamline system architecture. 
• Identify and prioritize system defects, quantify their impact, and advocate for resolution through cross-functional collaboration. 
• Drive initiatives to enhance customer self-service capabilities and reduce friction in CX workflows. 
• Support the CX Enablement team by contributing to training content and ensuring CX teams understand and adopt new processes effectively. 
• Represent the CX team in cross-functional projects, ensuring that CX workflows and associate experiences are optimized. 
• This is an Independent Contributor role. 

Skills & experience

• Strong proficiency in Salesforce (Service Cloud, Gainsight) and familiarity with other CX-related platforms. 
• Comfortable working with large datasets, with experience in utilizing Tableau, and Excel to analyze data and inform decision-making. 
• A self-starter who proactively identifies opportunities for improvement and drives solutions independently. 
• Passionate about continuous improvement, operational efficiency, and process automation. 
• Strong project management skills, with experience leading technical projects and collaborating across business and technical teams. 
• Excellent written and verbal communication skills, with the ability to translate complex technical concepts into business-friendly language. 
• Experience working with engineering, IT, and vendors to implement technology solutions that align with business goals. 
• A customer-centric mindset with a proven ability to drive impactful CX improvements. 
• Exceptional written and verbal communication skills in English.