Job Description

This position supports daily production deliverables for an Operations team within Nielsen and it is responsible for monitoring, analyzing, and updating diary listening data.This position reviews data at a market level by analyzing trend information, identifying potential issues, and processing special edit procedures applicable to each market. It also verifies that each market is completed and processed with the highest level of quality prior to release to downstream systems.

Primary Duties:

• Execute steps in a data production system flow for the delivery of data to Nielsen Reporting and customers, including sourcing multiple internal/external data inputs, applying complex business rules, and determining the appropriateness of data processing results based on policies and procedures.
• Monitor system output in order to resolve anomalies and escalate issues appropriately
• Provide critical analysis support for systems and processes including: analyzing data anomalies to determine root causes, data accuracy, impact to client deliverables, and mitigation strategies
• Perform detailed rules analysis and suggest updates to  documentation for operational procedures
• Coordinate defect tracking and resolution for area of responsibility; recommend and implement improvements to production processes by analyzing data and understanding the underlying principles and business rules
• Manage assigned workload and adapt to reprioritization as necessary, and possess the ability to effectively handle multiple projects simultaneously. 
• Monitor market level diary mentions and take action to ensure appropriate and consistent crediting is applied.
• Monitor Special Handling situations in assigned markets to ensure that proper credit is applied based on known market conditions.
• Monitor station thresholds for qualification.
• Complete market review within scheduled time frames.
• Review processing actions for completeness and correctness. 
• Identify and document processing errors and communicate trends to the team lead when observed.
• Take appropriate action upon identification of diary, station, county, or market level issues by reviewing the appropriate historical trends, procedural documentation, and reference resources.

Qualifications

• Credit Specialist experience with acceptable quality level.
• Advanced level aptitude with data analysis tools such as Google Suite of Tools.
• Ability to coordinate and track multiple processes that are in various stages of production.
• Proven experience documenting procedures.
• Proven ability to evaluate and manipulate data from multiple sources using appropriate tools and quickly adapt to emerging technology.
• Ability to work in a fast-paced production environment and meet tight delivery deadlines.
• Ability to identify and solve problems within a process autonomously and understand context and impact of business decisions.
• Proven ability to create, evaluate, and improve processes.
• Excellent verbal and written communication skills.

Additional Information

What you can expect:

• Hybrid position (3 days on-site, 2 days home office)
• Workplace Computer Equipment
• IMSS (Mexican Social Security Institute)
• 30 days of bonus
• 12 days of vacation after the first year
• Life Insurance
• Major Medical Expense Insurance
• 9% Food Stamps
• 13% Savings Fund
• 50% Vacation Bonus

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.