At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more, Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

About the Role

We are looking for a Data Operations Analyst that will be responsible for debugging and improving key performance metrics within the Athelas Ambient Customer Support process. The ideal candidate will have a strong background in critical thinking, data analysis, and a strong understanding of U.S healthcare revenue cycles.

What You'll Do:

• Data Verification:

  • Validate that revenue transaction reports are accurately ingested from EHR systems.

  • Perform detailed data comparisons between source EHR data and ingested data

• Quality Assurance Testing:

  • Develop and execute test plans, test cases, and test scripts for data ingestion processes.

  • Identify, document, and track data discrepancies and defects.

• Mathematical Analysis:

  • Apply basic mathematical principles to assess data accuracy and financial calculations.

  • Ensure numerical data integrity in financial reports and transactions.

• Process Improvement:

  • Collaborate with the development team to improve data ingestion processes.

  • Recommend enhancements to QA methodologies and tools.

• Documentation:

  • Maintain comprehensive documentation of QA activities, test results, data mappings, and mathematical calculations.

  • Prepare reports summarising QA findings and present them to stakeholders.

• Cross-Functional Collaboration:

  • Work closely with IT, finance, and operations teams to ensure data integrity.

  • Participate in meetings to discuss QA results and coordinate remediation efforts.

• Compliance and Standards:

  • Ensure all data handling complies with HIPAA and other regulatory requirements.

  • Stay updated on industry best practices related to data quality and EHR systems.

What You Have:

• Bachelor’s degree in Information Systems, Computer Science, Mathematics, Healthcare Informatics, or related field.

• Minimum of 1 year of experience in quality assurance or data analysis.

• Familiarity with healthcare revenue cycle and financial reporting. Understanding of healthcare compliance standards and regulations.

• Advanced proficiency in Microsoft Excel, including advanced functions like VLOOKUP, pivot tables, macros, and data analysis tools. Experience with complex data modeling and automation is a huge plus

• Experience with data visualization tools (e.g., Tableau, Power BI).

• Strong mathematical, statistical, and analytical skills to handle financial data.

• Experience with automated testing frameworks, QA tools and methodologies

• Effectively communicate complex data insights to diverse stakeholders in a clear, understandable, and actionable way.

• Possess experience with databases, including proficiency in SQL skills, and demonstrate the ability to research and manipulate complex, large datasets.

• Willing to work in India Night Shifts – (US Day shift EST to PST time zones)

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.