Job Description

Purpose

The Operations Analyst is responsible for researching, scheduling, analyzing, and delivering data and reports on time via working with internal teams and clients, while supporting projects of moderate complexity simultaneously.

Responsibilities

• Execute procedures to meet internal/external Service Level Agreements with high quality and throughput
• Train, certify, and adhere to standard operating procedures and business policies
• Execute data entry via databases
• Develop and recommend solutions for process improvements, in addition to supporting implementation of new processes and programs
• Work with clients to complete day to day business-as-usual activities
• Support on-call rotations or off-shift availability, as required
• Perform quality checks to ensure data integrity for clients and downstream systems
• Respond to client inquiries via Change Requests, Salesforce tickets, and/or Client Service Representatives
• Assist Process/Team Lead with creation of and data gathering for key performance indicators & metrics
• Assist Process Lead/Team with user acceptance testing for new software releases
• Flexibility, Able to accommodate longer shifts as needed
• Other duties as assigned

Qualifications

Qualifications

• Must be able to work United States EST day shift / India IST night shift
• Fluency in English - both written & verbal
• Ability to interact with clients via email and/or telephone call
• Graduate degree and 2+ years of equivalent work experience
• Proven record of delivering quality results on time with high attention to detail 
• Proven data entry skills and experience
• Uses logic to analyze data and capability to draw conclusions and convey results
• Effective writing, grammatical, organizational, analytical, and communication skills
• Proficient with use of Google Tools (Docs, Sheets, Slides) and Microsoft Suite
• Strong interpersonal skills and the ability to work effectively with others
• Basic knowledge of US TV networks, channels, and programming (e.g. shows, news, and sports)
• Must be able to work accurately under deadlines and willing to work outside regular business hours, as required

Additional Information

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