Onsite Employee Assistance Program (EAP) Counselor

Our mission: to eliminate every barrier to mental health.

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond.

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like General Mills, Guardian, Bain, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $300 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor, Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion.

The Onsite EAP Counselor role is a unique and exciting opportunity to provide EAP counseling, management consultations, program promotion, critical incident response, and training, etc. to employees as well as case manage mandatory Drug Free Workplace referrals and conduct expatriate readiness interviews. You may also provide consultation to HR, program managers, and supervisors on workplace and organizational issues. This role will report to the Spring Health Clinical Manager.

What you’ll be doing:

• Provide on-site support to managers, people teams, and members onsite at the customer location; the hours for this role will be an 8 hour shift that falls between regular business hours Monday through Friday.
• Provide management consultation to leaders in order to enhance employee wellbeing and workplace effectiveness
• Conduct assessment to determine Service Agreement and Recovery Plan for referred employees
• Monitor employees’ engagement in the mandatory Drug Free Workplace referral process 
• Delivery of critical incident response services
• Conduct trainings and facilitate Spring Health benefit promotion events
• Develop expert-level understanding of the customer benefit ecosystem and available support programs
• Provide solution-focused employee mental health counseling, consultation, support, and connection to appropriate resources
• Complete required internal training and assignments and attend Spring Health Clinical Team meetings
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards
• Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up
• Identify and problem-solve issues that create barriers or disruption to care, with support from leadership
• Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements
• Other responsibilities as it applies to the success of this role

What we expect from you:

• LPC, LCSW, LMFT, or Psychologist with minimum of 3 years experience (independent licensure required). You have an unrestricted license to practice psychotherapy in the state you are practicing in.
• EAP experience
• SAP qualified preferred
• CEAP certification preferred
• Supervisory experience and/or experience working with management and human resource professionals preferred
• Demonstrated SUD experience
• Experience working with diverse populations (bilingual preferred)
• Knowledge of healthcare settings and community resources
• Tech and computer savvy: comfortable adopting new technologies and platforms and efficient in tech-related tasks.
• Excellent written and verbal communication skills
• You have been trained and have experience in delivering management consultation, management referrals, critical incident response, and EAP presentations
• You have training and experience in evidence-based modalities of care, including short-term, solution-focused therapy
• (Psychologist, LCSW, LMFT, LPC, LMHC, etc.) We are not able to accept applications from anyone requiring licensed supervision
• You are comfortable with providing safety planning and intervention during situations where a client might present with higher risks
• You are committed to high quality documentation of service delivery that is completed in a timely manner
• You like working independently, but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master’s level clinical care navigators

The target salary range for this position is $95,000 - $120,000 , and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be challenged to set and protect your own boundaries
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, & humility from leadership
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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