What You’ll Do

• Onboarding Assistance: Help clients smoothly transition into the programmatic environment by guiding them through the setup process.
• Tracking & Reporting Setup: Ensure clients have the right tracking mechanisms in place to measure campaign success effectively.
• Creative Integration: Support clients in setting up their creative assets for campaigns, ensuring they align with technical specifications.
• Technical Support & Troubleshooting: Be the first line of defense in resolving technical issues, providing timely solutions and guidance.
• Campaign Reporting: Build a rapport with clients, from C-level executives to managers and support staff.
• Client Interaction: Support relationships with clients by understanding their goals and providing personalized campaign support.
• Continuous Learning: Stay updated on industry trends and best practices in digital marketing and programmatic advertising, sharing insights with clients and the team.

 Required Attributes, Skills and Experience 

• A proactive problem-solver with a passion for digital marketing technologies.
• Great verbal and written communicator, able to convey technical information in an accessible way.
• Detail-oriented with a knack for organization and project management.
• Eager to learn and grow in a fast-paced environment.
• 1-2 years of experience in marketing or client support related positions.
• Knowledge about the digital advertising environment is a plus, but a willingness to learn is key (this may include Social Networks, Ad serving, DSP exchange platforms, RTB, Header Bidding, Tagging, Feed integrations, Post-back Tracking, Mobile SDK, etc.).