NBCUniversal is seeking a Digital Operations Supervisor individual to join a driven and highly-motivated team located in Stamford, Connecticut within NBCUniversal’s Technical Operations.

The Digital Operations Supervisor will be a part of a 24x7 digital NOC (dNOC) operation within NBCUniversal’s Distribution Operation supporting all linear handoffs (broadcast and streaming).  The dNOC proactively monitors key distribution points to maintain high levels of QoS and QoE for external partners and consumers alike. The representative will be responsible for overseeing the daily execution of processes across the content supply chain, including training where required. The Supervisor will be in charge of managing communication internally and externally, along with clearly communicating goals and objectives to the team on a daily basis.  

• Top Objectives:
  • Drive and own day-to-day execution of team
  • Manage reliability and productivity of the team
  • Optimize current workflows by identifying gaps and opportunities to streamline
  • Maintain overarching documentation and training requirements
  • Communicate effectively with internal, external, technical, and non-technical parties

Responsibilities

• Supervise the end-to-end distribution of NBCUniversal’s live events and linear channels across a diverse portfolio of products, platforms, and partnerships
• Maintain the set standards of reliability throughout the digital environment by properly overseeing the execution of all designated workflows and adhering to established performance thresholds
• Lead daily operational decision-making and drive procedural direction
• Onboard new systems and support processes into the operation
• Establish workflow documentation and orchestrate training certifications 
• Manage the support preparation and execution for high-profile events
• Generate performance metrics and analyze issue trends and discrepancies
• Oversee shift scheduling to ensure proper operational coverage
• Maintain maintenance support and communication models
• Develop workflow expertise and communicate knowledge throughout the operation
• Collaborate with Technical Operation peers on delivery assurance to internal and external clients
• Partner with engineering teams to manage terrestrial and cloud distribution architectures

• Create and maintain strong working relationships with external distribution partners