Hinge Health is moving people beyond pain by transforming the way it is treated and prevented. Connecting people digitally and in-person with expert clinical care, we combine advanced technology, AI and a care team of experts to guide people through personalized care directly from their phone. Our approach is proven to reduce pain by 68%, prevent 42% of new opioid prescriptions, and avoid more than half of joint replacement surgeries. Available to 18M people, Hinge Health is trusted by leading health plans and employers, including Land O’Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, State of New Jersey, US Foods, and Verizon.
Learn more at http://www.hingehealth.com
Here at Hinge Health, we welcome all applicants and know a diverse team makes us better and stronger. We look for individuals who embody our leadership principles and we value varied experiences and skill sets. Beyond specific work experience, we also look for unique capabilities and skill sets that are key indicators an applicant will thrive in our fast-paced, frequently evolving environment. If this sounds like the kind of place you’d like to be part of, please apply - we would love to hear from you!
Hinge Health Hybrid Model:
We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 2 days/week. We will be expanding to 3 days/week in the office beginning April of 2024.
About the Role
As a member of our expanding Growth team, you’ll play a central role in making sure that every eligible individual within our client base receives the hyper-customized experience they need to sign up for Hinge Health. You’ll help us scale our B2C marketing channels - primarily direct mail, but also email and SMS — through automation, working as the go-to production expert in platforms such as Iterable. You’ll work directly with our direct mail lead associate and our vendor, Print For Less (PFL), to optimize ongoing build processes, stand up new direct mail processes, and experiment with formats to scale winning pieces for best enrollment performance.
WHAT YOU’LL ACCOMPLISHBecome one of two in-house subject matter experts for our automated direct mail operations — responsible for the channel’s workflow and leading the relationships with our vendor and marketing strategy partners.Quarterback ongoing direct mail campaigns, coordinate new mailer format builds, troubleshoot questions from cross functional stakeholders, optimize and refine our processes for efficiency.Boost conversion through tailored campaigns that meet each user where they are - from which channels they’re on to which stage of their health journey they’re inCultivate healthy marketing data that allows us to target the right audiences with the right content at the right time, especially through segmentationBring ideas to life by taking copy and designs and working with our direct mail vendor to implement and experiment with new mailer formats Continue to evolve our process from one-off mail blasts into fully automated multi-channel user journeysOptimize direct mail content by using automation to execute high-velocity experiments and gather quick insightsWHAT WE'RE LOOKING FOR2+ years of experience on a marketing automation and operations team that works cross-functionally with teams like Engineering, Data, and DesignDirect mail experience preferredHands-on experience building multi-channel user journeys in automation platforms like Iterable or BrazePassion for production; you enjoy the hands-on aspect of building campaigns in-houseEffective communication and collaboration; you communicate concisely with clarity of thought and operate cross-functionally in ways that elevate the workSharp organizational skills; ability to quarterback a wide variety of support requests from cross functional partners Technical expertise; you use data to build complex segments and dig below surface-level insightsPassion for our mission, with a personal connection to MSK issues or a track-record of mission-driven workAbout Hinge Health:
LinkedIn recently named Hinge Health one of the Top 50 Startups. Forbes, Fast Company, and Inc. have also recognized our technology, innovation, and culture.
Since our founding in 2014, we've raised more than $800 million from leading investors, including Coatue and Tiger Global. We work with 1000 customers across every industry and the public sector — including Salesforce, Verizon, and the State of New Jersey — to give more than 23 million people access to the care they need. We’re positioned to continue leading the market with unmatched investments in clinical research, care innovation, machine learning, AI, and computer vision.
Diversity and Inclusion:
Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.
By providing your information through this page or applying for a job at Hinge Health, you acknowledge that Hinge Health will collect, use, and process your information as part of our job application process. For more information on how Hinge Health processes your personal information, click here to view our
Applicant and Personnel Privacy Notice.
Disclaimer:
There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that we will never ask for your financial information at any part of the interview process including the post-offer stage, and will only correspond through @hingehealth.com domain email addresses.
If you encounter any suspicious activity, we recommend you cease all communication with the individual and consider reporting them to the U.S. FBI Internet Crime Complaint Center. If you would like to verify the legitimacy of an email you received from our recruiting team, please forward it to security@hingehealth.com
*Please do not send resumes via email*
Estimated Salary range:
Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $50,000 - $70,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.
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