NBCUniversal Global Advertising & Partnerships is seeking a Director of Account Management, a pivotal leadership role responsible for overseeing the Account Management function and growth within our organization.

You will have robust experience partnering with agency holding companies across programmatic, streaming and linear executions. As a strategic thinker with a customer-centric mindset and focus on supporting business growth, this role will be crucial in maintaining and expanding the Account Management organization. You will lead and manage a team of account managers, collaborate with cross-functional teams, and champion client satisfaction and retention efforts. To be successful, you must possess strong leadership skills with the ability to inspire, motivate, and develop a high-performing team.  

Key Responsibilities

Leadership and Team Management:

• Responsible for leading a team of 15+ account managers and focused on driving incremental revenue, upselling & client retention 
• Provide ongoing support, guidance, and performance feedback to Account Managers, ensuring alignment with business goals while supporting potential career aspirations 
• Oversee the onboarding and training processes to ensure team members integrate smoothly and are set up for success; routinely survey to understand or anticipates the training and development needs of the team 
• Excellence in relationship building and communication skills, with the ability to engage with internal and external senior-level executives 
• Demonstrated ability to work collaboratively with cross-functional teams and all levels of management 
• You lead by serving — your success is measured by your team's growth. You remove roadblocks, champion your people. You listen deeply, communicate transparently, and lead with humility 

Operational Excellence and Automation Strategy:

• Drive continuous improvement initiatives to enhance service delivery and operational efficiency for the betterment of the ad revenue and clients 
• Oversee the operational aspects of account management, ensuring efficient processes, resource allocation, and compliance with industry standards 
• Proven ability to analyze large datasets, identify opportunities, and drive strategic action  
• Demonstrated ability to work collaboratively with cross-functional teams and all levels of management
• Evaluates decisions through the lens of product vision, user impact, and business outcomes — and communicates the 'why' clearly, especially when short-term asks are deprioritized in service of long-term benefit 

Client Relationship Management:

• Drive continuous improvement initiatives to enhance service delivery and operational efficiency, furthering premium service standards to our clients
• Implement performance and reporting deliverables to monitor and improve campaign performance
• Possess expert understanding of linear and digital media management, digital and streaming campaign diagnostics, and optimization within a biddable auction advertising environment
• Serve as an escalation contact for key clients or vendors, building and maintaining strong, long-term relationships