The Director of Broadcast Operations is responsible for overseeing the day-to-day operations of the Broadcast Technology Center (BTC) at Major League Baseball. The team is a mix of full-time and seasonal part-time staff that supports audio and video acquisition at more than 150 ballpark facilities, as well as numerous regional sports networks and radio stations. This is a full-time, in-office position based in our New York City operations center reporting to the Senior Director of Broadcast Technology. The ideal candidate will have a proven track record of leading an operations team in a live broadcast environment and developing talent within that team. They will also have a strong functional understanding of IP networks, audio and video broadcast systems, video encoding and decoding, and integrated multimedia control systems.

Responsibilities 

• Lead a high-performing team driving game-day operations that support MLB’s industry-leading streaming products
• Manage the Broadcast Operations supervisory team in support of Streaming Operations, Partner Delivery as well as internal stakeholders including Replay, Data Operations and Player Tracking
• Collaborate with the Sr Director of Broadcast Technology to develop strategies and procedures to support new and expanding initiatives
• Establish Standard Operating Procedures in support of Major League Baseball (MLB) and Minor League Baseball (MiLB) streaming operations and related infrastructure
• Create and refine procedures for incident response, issue tracking and reporting to leadership
• Proactively monitor, analyze, and rectify technical faults in a variety of broadcast and broadcast related IP systems and escalate to responsible teams
• Provide technical operations support of ballpark communications systems as problems are reported
• Occasionally provide on site assistance with remote ballpark teams for installation, decommission, and general upkeep of ballpark devices
• Guide team on conducting proactive hardware audits to detect and escalate equipment issues before they impact operations
• Assist to maintain, repair, install, and expand broadcast, and broadcast related systems
• Support workflows utilizing ST 2110 for uncompressed IP video routing, as well as compressed transmission workflows using AVC, HEVC, and JPEG XS encoding
• Strong working knowledge of secure video transport protocols including SRT and Zixi, with the ability to guide implementation and troubleshoot contribution and distribution challenges for a large scale live content delivery system

Qualifications & Skills

• Strong management and organizational skills
• Strong written and verbal communication skills
• Ability to work effectively in a cross-functional team environment
• Results-driven leader with a demonstrated ability to align operational execution with departmental and organizational goals
• Skilled in critical thinking and rapid problem-solving in high-pressure, live production environments
• Ability to stay organized and on task in fast paced environments
• Self motivated to expand knowledge base and understanding of our workflows over time

Requirements

• 10+ years of experience in video operations environments
• 5+ years of experience in a technical leadership role
• High Level knowledge of video backhaul and distribution methodology
• Competence with Mac and Windows Operating Systems
• Substantial knowledge of IP Video Transport concepts
• Experience with video encoding and assorted Codecs
• Willingness to travel to assist remote teams on potentially short notice.
• Experience with Evertz, Ross, Ateme, Sencore, Riedel, or equivalent Broadcast hardware manufacturers

Pay Range: $135,000 - $175,000

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, skills and any other factors Major League Baseball (MLB) considers relevant to the hiring decision. In addition to your salary, MLB believes in providing a competitive compensation and benefits package for its employees.