Reporting to the Sr. Director, DTC Business Operations, the Director of DTC Partner Operations will own the strategy and senior relationship layer of MS NOW’s growing growth and community partnerships portfolio. This role defines which partners we pursue, owns enterprise and executive-level relationships, and builds the frameworks and standards the team executes against.

The Director will lead the DTC Partner Operations team, represent the function in cross-functional planning conversations and ensure the portfolio is delivering against MS NOW’s business goals.

The ideal candidate is a strategic operator who can develop and own senior relationships, think clearly about where to focus the business, and build the operational foundation a growing partnerships team needs to scale.

Responsibilities

• Define the DTC partner outreach strategy — including target segments, priority partners, and sequencing
• Own senior and executive-level relationships with key partners and high-priority enterprise targets not covered by dedicated partner teams
• Directly manage the DTC Partner Operations Managers, setting priorities, providing coaching, and ensuring effective execution
• Serve as the senior partnerships voice in cross-functional planning with Marketing, Content, Product, and Legal
• Oversee the health of the full ongoing partnerships portfolio — tracking performance, identifying gaps, and recommending adjustments
• Establish and maintain the operational standards, frameworks, and reporting systems the team uses to run the portfolio
• Partner with cross functional teams on pipeline development; ensure clean handoffs as new partnerships are greenlit
• Resolve blockers and drive alignment on decisions that require senior-level intervention or cross-functional escalation
• Contribute to DTC business planning as partnerships become a larger driver of member growth