About the role:

The Director of Account Management will be responsible for overseeing a team of Account Managers that manage our mid-market (100-500 lives) book of business. You will lead a team that is responsible for ensuring the overall success and retention of all clients within this market segment. You will be responsible for setting up scalable processes to drive great outcomes for our clients. The Director will work closely with the SVP of AM, other AM leaders and cross-functional leaders to drive Garner’s mission forward. This role will report to the SVP of Account Management.

This position is remote with up to 25% travel.

What you will do:

• Lead, coach, and develop a team of account managers who ensure that Garner delivers an excellent client experience to our large market book of business
• Design and build systems and processes that will continue to help the Garner AM team scale and grow 
• Hold team accountable for executing key workflows and meeting KPIs to support our clients
• Monitor client health and other client success KPIs for your team and client segment.
• Develop and execute best practice standards and workflows to improve client satisfaction and engagement, ROI that drive retention.
• Ensure your team is managing strong day to day broker and client relationships
• Communicate regularly with both key decision makers as well as our key broker partners to understand the ongoing needs 
• Collaborate with product, sales, and member services teams to ensure that client’s engagement goals are met and client is satisfied with Garner’s service
• Able to travel up to 25% of the time

What you will bring to the team:

• 5+ years of experience managing and growing a high-performing B2B account management org and delivering impactful results year over year in the healthcare and benefits industry
• Demonstrated experience supporting clients to increase engagement and maximize the value of a SaaS solution
• Passion for delivering an excellent client experience and strives to deliver high-quality work
• A strong ability to think systematically and design operational processes 
• Excellent communication and presentation skills
• A self-starter mindset with the ability to work in an ambiguous, rapidly evolving, and fast-paced startup environment with notable upside
• Proven ability to build strong relationships with clients and brokers in the health and welfare space
• A desire to be a part of our mission to improve the healthcare system

Compensation Transparency:

The target salary range for this position is: $130,000 - $165,000. This position is commission eligible. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more.