OVERVIEW

The Director of Asset Protection in North America leads ALO’s enterprise protection strategy for retail stores, ensuring operational integrity, the safety of our people and guests, and the protection of company assets. This leader combines operational discipline, innovation, and mindful leadership to protect both performance and brand experience, today and into the future. The Director is responsible for developing, standardizing, and scaling a comprehensive retail protection program across North America. This role integrates operational risk management, safety, investigations, and resilience into a cohesive strategy that positions ALO’s Asset Protection team as the center of excellence for protection and prevention. This person is both visionary and practical, using data, technology, and human insight to anticipate emerging risks and create solutions that sustain trust, profitability, and operational excellence. The role partners across Operations, HR, Legal, Finance, IT, and Supply Chain to ensure ALO’s protection programs evolve ahead of industry trends, driving innovation in safety, risk intelligence, and guest experience.

Responsibilities

Leadership & Culture

• Lead, coach, and inspire a high-performing field organization that includes Regional and District AP leaders, and AP specialists.
• Foster a culture of accountability, transparency, and care that supports both team engagement and business performance.
• Model and embody ALO’s Guiding Principles of mindful movement, community, intention, and purpose in every aspect of leadership.
• Partner with retail and field leaders to ensure consistency, compliance, and operational excellence in all AP programs.
• Maintain visible engagement in the field to assess readiness, support teams, and reinforce integrity and performance expectations.

Strategic Direction & Execution

• Lead ALO’s Asset Protection strategy through a framework that integrates four key focus areas: External Risk, Internal Integrity, Operational Excellence, and People Protection, with an emphasis on long-term scalability and innovation.

External Risk

• Develop proactive strategies to deter and respond to organized retail crime and external theft using analytics, partnerships, and field data.
• Build and maintain relationships with law enforcement agencies, mall security, and retail coalitions to strengthen investigations and prosecution outcomes.
• Oversee case management for theft and fraud incidents, ensuring appropriate restitution recovery, civil demand follow-up, and prosecution management in partnership with Legal and external counsel.
• Represent ALO within national and regional networks to promote collaboration and advance the future of retail protection.
• Oversee the security guard and vendor management program, aligning coverage to risk and maintaining brand standards.

Internal Integrity

• Lead internal investigations involving theft, fraud, or policy violations with discretion, accuracy, and fairness.
• Partner with HR and Legal to ensure all internal cases are handled with consistency, compliance, and professionalism.
• Oversee internal case resolution including restitution, civil recovery, and coordination with law enforcement where applicable.
• Manage cash-handling integrity, variance analysis, and internal control audits across all retail locations.
• Build awareness and accountability programs to reinforce integrity, process accuracy, and ethical behavior at all levels.

Operational Excellence

• Partner with Operations, Finance, and Supply Chain to identify and mitigate controllable process-related loss throughout the retail lifecycle.
• Develop and standardize ALO’s retail audit program as part of the center of excellence, ensuring consistent methodology, measurable outcomes, and accountability.
• Use analytics and insights to forecast risks, measure performance, and guide prevention strategies.
• Support new store openings and remodels by integrating protection, risk, and safety into design and execution.
• Promote continuous improvement by treating every controllable inefficiency as an opportunity to strengthen profitability and operational discipline.

People Protection, Safety, and Business Continuity

• Champion a culture of safety, preparedness, and empathy that protects both associates and guests.
• Lead workplace violence prevention programs, including threat assessment, awareness training, and response planning.
• Oversee crisis management and business continuity programs to ensure readiness and rapid recovery from disruptions such as civil unrest, natural disasters, or operational interruptions.
• Partner with Facilities, HR, and Operations to maintain compliance with regulatory and internal safety standards.
• Conduct post-incident evaluations and apply learnings to enhance future readiness and resilience.

Technology, Analytics, and Innovation

• Drive the use of technology and data to modernize and future-proof ALO’s protection platform.
• Implement and optimize enterprise systems that support case management, analytics, and reporting.
• Evaluate and integrate innovative tools that enhance visibility, intelligence, and prevention capabilities.
• Maintain oversight of all physical security infrastructure including surveillance, alarms, and access control systems.
• Build a data-informed and forward-looking culture where insights drive strategic investment and proactive risk mitigation.
• Present outcomes, key metrics, and strategic updates to executive leadership, providing actionable insights that connect asset protection initiatives to overall business performance.

Requirements

• Bachelor’s degree in Criminal Justice, Business, or related field (advanced degree or certifications such as LPC, CPP, or CFI preferred).
• 15 or more years of progressive leadership experience in retail asset protection, risk management, or operational resilience with multi-region or national scope.
• Proven success in building scalable protection programs that combine operational control, innovation, and cultural alignment.
• Experience leading audit programs, restitution management, civil demand processing, prosecution coordination, workplace violence prevention, crisis response, and business continuity.
• Expertise in cash integrity, investigations, and external law enforcement partnerships.
• Strong understanding of emerging retail risk trends, data analytics, and future-state security models.
• Excellent leadership, collaboration, and communication skills.
• High integrity, discretion, and sound judgment in sensitive situations.
• Willingness to travel up to 40 to 50 percent across North America.

The base salary range for this position is $170,000-$190,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.

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