Job Description

About the Role: 

We’re seeking an exceptional Director of Clinical Operations to lead the strategic growth and operational excellence of our clinical practice. Reporting to the Chief Medical Officer, you’ll oversee medical operations, provider productivity, and clinical team scaling. Your leadership will directly impact patient outcomes, provider experience, and the operational success of Oshi Health’s care delivery model.

This role is ideal for an ambitious leader who thrives in a fast-paced, entrepreneurial environment and is eager to drive transformative change in healthcare.

 

What you’ll do:

 

Service Line Oversight

 

• Collaborate with clinical leadership to implement and maintain standardized operations across all clinical service lines, ensuring that care delivery adheres to evidence-based guidelines and best practices. 
• Develop, and oversee standardized processes and procedures that drive patient and provider satisfaction and promote consistent, high-quality care while achieving strong gross margins. 
• Collaborate across departments to identify service-specific needs and implement solutions that improve care delivery and operational efficiency. 
• Continuously refine program delivery by measuring outcomes and effectiveness. Adapt Oshi’s clinical model based on emerging evidence and patient feedback. 
• Create and execute performance benchmarks and promotional pathways for clinicians to ensure continuous improvement and professional growth. 

 

Clinical Scaling

 

• Lead efforts to grow the clinical team and operations to meet increasing patient demand.
• Work closely with the Strategy and Growth team to forecast demand and scale the clinical team accordingly. Provide senior leadership with insights and recommend strategic initiatives.
• Enhance organizational structures to support expanding the clinical leadership team, ensuring robust management as the practice grows. 

 

Internal Operations

 

• Maintain service level agreements and drive operational efficiency, optimizing communication practices for a virtual-first work environment. 
• Collaborate with People Operations to ensure compliance with policies and procedures and maintain up-to-date documentation. 

Provider Experience

 

• Create and execute initiatives to drive provider engagement, including team-building events, professional development, and clinical education opportunities. 
• Work to position Oshi as the employer of choice in the GI care and digital health industries by fostering a positive, supportive, and growth-oriented work environment. 
• Ensure feedback loops between the clinical team and Sr. Leadership to meet KPIs for provider experience (retention, employee NPS, etc)

 

Provider Productivity and Efficiency

 

• Develop, implement, and continuously monitor key performance indicators at practice and individual provider levels. These KPIs should encompass patient volume, appointment utilization rates, care delivery times, and patient outcomes. 
• Drive revenue generation by ensuring that providers operate at peak efficiency, maximize schedules, and adhere to best patient engagement and care practices. This includes optimizing appointment scheduling, improving no-shows, and improving conversion rates from initial consultations to ongoing care plans. 
• Identify and implement workflow improvements that enable providers to spend more time on patient care and less time on administrative tasks. 
• Ensure that provider productivity aligns with financial goals, including contribution margin targets. Collaborate closely with finance to analyze and report on revenue per provider, cost of care delivery, and overall practice profitability. 
• Foster a culture of continuous improvement by regularly reviewing provider performance data, patient feedback, and operational metrics. Implement initiatives promoting ongoing professional development and process optimization, ensuring providers remain engaged, productive, and aligned with practice goals. 

Results you will drive: 

• Gross margin: impact revenue growth through member enrollment/retention & controlling cost of care 
• Provider productivity and efficiency KPIs
• Patient satisfaction: NPS, provider ratings, encounter ratings 
• Patient health outcomes & symptom control scores 
• Licensed Clinician satisfaction: retention rates, feedback scores 
• Ease and speed of access to care and convenience 

 

 

Qualities we’re looking for in candidates:

• Strong communication skills and self-awareness. Ready to jump in proactively and solve problems while having a growth mindset. 
• Someone who wants to grow quickly at a market-leading venture-backed startup
• Experience working with Google Workspace and Slack, or an ability/openness to quickly get up to speed with our technology. 
• “Can-Do” attitude, someone who is willing to do whatever it takes to help our practice operate better and care for our patients
• Strong leadership skills to guide and motivate teams
• Skilled in analyzing complex data, identifying trends, and developing actionable strategies to address compliance and quality challenges. 
• Strong collaboration skills for cross-functional teams, including operations and medical staff. 
• Keen attention to detail to ensure accuracy and completeness in compliance documentation and quality reporting. 
• Excellent interpersonal skills to build positive relationships with internal and external stakeholders

What you’ll bring to the team 

• Master's degree preferred. Or 8+ years of relevant experience will be considered

• Proven track record of success and career growth in operational roles within healthcare, preferably in a healthcare delivery organization or managing multidisciplinary care teams.
• Strong communication skills, process-oriented mindset, and keen attention to detail, with a demonstrated ability to proactively identify operational and workflow gaps and develop efficient solutions.
• Experience in recruiting, hiring, onboarding, tracking staff resource utilization, coordinating work schedules, and training healthcare professionals. Motivational Interviewing experience is a plus.
• Highly analytical with the ability to translate data into actionable insights for clinical operations, outcomes, quality assurance, personnel management, and financial management.
• Technologically conversant, capable of leading clinical team feedback and prioritizing tech platform needs in collaboration with product development teams.
• Passionate about people development, with experience in growing and nurturing teams to achieve success.
• Thrives in an entrepreneurial environment, comfortable with ambiguity, and confident in making decisions, with a drive to challenge the status quo in healthcare.

Required Travel: Quarterly travel for in-person meetings is required.

 

We take care of our people: 

We’re revolutionizing GI care — and our employees are driving the change. We’re a hard-working and fun-loving team, committed to always learning and improving, and dedicated to doing the right thing for our members. To achieve our mission, we invest in our people:

We make healthcare more equitable and accessible:

• The mission-driven organization focused on innovative digestive care
• Thrive on diversity with monthly DEIB discussions, activities, and more
• Virtual-first culture: Work from home anywhere in the US
• Live our core values: Own the outcome, Do the right thing, Be direct and open, Learn and improve, Team, Thrive on Diversity 
• Competitive compensation and meaningful equity
• Employer-sponsored medical, dental and vision plans 
• Access to a “Life Concierge” through Overalls because we know life happens
• Tailored professional development opportunities to learn and grow

We rest, recharge and re-energize:

• Unlimited paid time off — take what you need, when you need it
• 13 paid company holidays to power down
• Team events, such as virtual cooking classes, games, and more
• Recognition of professional and personal accomplishments

 

At Oshi, we determine salary ranges using market benchmarking and a geo-neutral compensation philosophy—your pay is based on the role and level, not your location.We believe in offering competitive compensation that reflects your unique skills, experience, and qualifications. While the salary range provided outlines the potential earning scope for this role, final offers are tailored to each candidate's expertise, contributions, and alignment with internal equity among peers in similar roles. Oshi utilizes the entire compensation range, and we expect candidates offered positions with our company to fall widely throughout the range.The candidate we hire may have more experience (or less) than what is outlined in this job description. If that’s the case, an updated level and salary range will be shared during the hiring process.