Everlywell is a digital health company pioneering the next generation of biomarker intelligence—combining AI-powered technology with human insight to deliver personalized, actionable health answers. We transform complex biomarker data into life-changing insights—seamlessly integrating advanced diagnostics, virtual care, and patient engagement to reshape how and where health happens.
Over the past decade, Everlywell has delivered close to 1 billion personalized health insights, transforming care for 60 million people and powering hundreds of enterprise partners. In 2024 alone, an estimated 1 in 86 U.S. households received an Everlywell test, solidifying our spot as the #1 at-home testing brand in the country. And we’re just getting started. Fueled by AI and built for scale, we’re breaking down barriers, closing care gaps, and unlocking a more connected healthcare experience that is smarter, faster, and more personalized.
We are seeking an experienced, hands-on Director of Telehealth Clinical Operations to lead and scale the clinical operational infrastructure that powers Everlywell. This leader will serve as the operational backbone for our growing telehealth business, partnering closely with Clinical, Product, Engineering, and Commercial teams to build a cohesive, high-performing telehealth enterprise capable of supporting business in 2026 and beyond.
This role will focus on integrating and optimizing our clinical workflows across platforms, building dynamic scheduling and network optimization capabilities, and driving operational excellence across our multi-disciplinary provider network and support teams. The ideal candidate has deep experience building telehealth or virtual care operations at scale - with meaningful exposure to regulatory standards and high-volume care delivery models.
Telehealth Platform Strategy & Operations Responsibilities: Build a scalable operational model capable of supporting rapid volume growth and new care modalities.Lead the operational design, implementation, and optimization of Everly’s telehealth platform.Own platform and vendor management and consolidation.Build and refine dynamic scheduling, provider capacity modeling, and network optimization processes.Partner with Product and Engineering on roadmap planning and execution, representing clinical operations needs and ensuring scalable workflows.Cross-Functional Leadership Responsibilities: Work closely with Product, Engineering, Data, and AI teams to drive seamless end-to-end telehealth workflows and system integrations.Operationalize AI solutions with guardrails and auditability. Collaborate with commercial and business leadership to ensure telehealth infrastructure aligns with growth forecasts and partner commitments.