OVERVIEW

There couldn't be a better time to join Alo's Retail Operations team. As we continue the rapid global expansion, the WFM team sits at the center of our growth, enabling scalable store operations, labor efficiency, compliance, and a consistent, elevated customer experience across every region we operate in.

The Director, Retail WFM is an enterprise leader responsible for defining, scaling, and executing Alo’s global WFM strategy. This role owns our activity-based labor operating model, labor planning framework and governance, staffing and scheduling standards, and labor performance analytics globally.

WFM Strategy

• Own and evolve our WFM strategy, aligning labor planning and allocation to business strategy and labor driver demand.
• Establish global WFM framework and scheduling standards to ensure scalability, consistency, and peak period readiness across a growing store fleet.
• Manage WFM planning cadence, decision forums, and global governance model.

Labor Planning & Forecasting

• Develop ALO’s annual bottoms-up labor budget, partnering with Operations and Finance to align labor investment with business plans.
• Track and measure labor performance, identify risks and opportunities, and proactively partner with functional teams to drive labor productivity and cost performance.
• Own WFM KPIs including labor rate, labor productivity, forecast accuracy, schedule effectiveness, and compliance and drive continuous improvement through field and cross-functional partnerships.
• Select and tune forecasting approach across the annual calendar, peak periods, grand openings, and market-specific events; implement overrides to manage bias from one-time or non-recurring factors.
• Partner with Technology, Data, and Analytics teams to evolve forecasting models, enhance reporting, and increase automation and self-service insight for field leaders.
• Develop scheduling playbooks, field guidance, and best practices to drive consistent execution of labor standards; lead pilots tied to new labor models, service expansion, and productivity improvement.
• Translate complex WFM data and trends to clear and compelling labor insights for field and executive leadership.

Technology and Scheduling, and Labor Model Architecture

• Implement and govern labor models, scheduling rules, and compliance configurations within WFM systems; drive continuous improvement as store operations, labor laws, and business needs evolve.
• Lead downstream labor testing and validation when POS, timekeeping, payroll, or sales-attribution systems change, ensuring schedule accuracy, labor integrity, and payroll outcomes are protected.
• Ensure ongoing compliance with labor laws, predictive scheduling ordinances, working-time regulations, and company policies across all markets; partner with HR and Legal to operationalize an enforceable compliance strategy.
• Lead WFM implementation activities for new market launches, accounting for operational differences, local labor law requirements, and new store formats.
• Own and manage relationship and business operations with scheduling platform providers.

People Leadership & Talent Development

• Lead, coach, and develop the Workforce Management team responsible for both day-to-day labor execution and strategic initiatives.
• Establish clear expectations, succession plans, and development pathways to build long-term functional capability across a globally distributed team.
• Foster a culture of accountability, innovation, data-driven decision-making, and continuous learning within the WFM organization.

Qualifications

• 10+ years of progressive workforce management, labor planning, operations analytics, or related experience within a large, complex, multi-unit retail organization.
• 5+ years of people leadership experience, including leading leaders (managers of managers), with a proven ability to scale high-performing teams.
• Proven success leading enterprise or multi-region workforce strategies supporting thousands of employees across multiple countries.
• Demonstrated experience supporting international retail operations, market expansions, new country launches, or complex integrations.
• Deep expertise in workforce planning, forecasting, scheduling, and labor optimization methodologies.
• Experience implementing or transforming workforce management platforms (e.g., Legion, UKG, Kronos, or similar) through full lifecycle including requirements, design, build, pilot, and global rollout.
• Strong understanding of labor laws, predictive scheduling ordinances, and compliance requirements across multiple geographies.
• Demonstrated ability to manage large labor budgets and influence P&L outcomes at scale.
• Advanced analytical skills with the ability to translate data into executive-level insights and recommendations.
• Exceptional ability to influence, lead change, and partner cross-functionally at the executive level in a fast-paced, growth-oriented environment.
• Willingness to travel domestically and internationally as business needs require.
• Experience with Legion strongly preferred.
• Background in premium, omnichannel, or globally expanding apparel, lifestyle, or specialty retail.

The base salary range for this position is $165,000-$200,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.