“What would you say you do here?”

• Providing world-class support for the day to day operations of the studio and our initiatives
• Advocating for our clients to other technology departments in support of DreamWorks
• Working closely with the engineering departments on supporting the infrastructure upgrades and changes
• Ensuring that all support incidents are triaged or resolved in a timely manner to minimize any loss of productivity
• Serve as the main point of contact for end-user support incidents
• Analyze issues and create solutions for HW and SW problems
• Building, installing, maintaining and troubleshooting Linux, OSX and Windows desktops and laptops
• Work with System Engineers and Architects on projects in support of studio initiatives
• Run with small to medium size projects with the goals of achieving the stated objectives in a timely manner
• Look for opportunities to provide continuous improvement to our processes and procedures
• Manage all aspects of software license installations
• Provide technical expertise and ownership of application debugging for most departments
• Provide outstanding end-user support through phone call, ticketing system (Jira), and deskside visits
• Create new tools to automate processes in an effort to increase departmental efficiencies
• Set up and move systems as necessary
• Analyze issues and create solutions for hardware and software problems
• Participate in, and/or run preventative maintenance tasks
• Assist in creating and maintaining documentation related to the support of the studio
• Serve as an escalation point for other technology departments such as Asset Management and A/V
• Create and manage user accounts