Job Description

Who We Are
At Tonal, we’re revolutionizing strength training with the world’s smartest fitness system and the software that powers it. Our mission is to help people live healthier lives through personalized, data-driven workouts accessible from the comfort of their homes. We believe in pushing boundaries, reimagining possibilities, and continually enhancing our products—because strength changes everything.

What You Will Do
Tonal is looking for an organized, data-driven, and detail-oriented Ecommerce Associate to join our Revenue team. Reporting to the Senior Manager of Ecommerce, this person will play a key role in the day-to-day operations of Tonal.com, ensuring our digital experience is fresh, functional, and optimized for performance. You’ll work cross-functionally with teams across Marketing, Creative, Performance Media, and Customer Support to help manage site updates, promotional activity, and conversion optimization initiatives.

This is an ideal role for someone early in their ecommerce or marketing career who is excited to roll up their sleeves, work on meaningful projects, and grow their experience in a fast-paced, high-impact environment.

Responsibilities

• Support day-to-day operations of Tonal.com, including uploading new content, updating product pages, and ensuring accuracy across the site

• Coordinate and traffic site changes across cross-functional teams, managing timelines and approvals to ensure on-time execution

• Assist in QA and testing for new features, promotions, and CRO experiments

• Create and manage promotional coupon codes in Shopify, ensuring proper tracking, usage limits, and timely reconciliation

• Pull regular performance reports to support campaign analysis and identify trends or issues

• Support the upkeep and publishing of Tonal’s blog content, including formatting posts and optimizing for SEO

• Maintain internal documentation for ecommerce workflows, processes, and promotion calendars

• Help monitor site performance and flag bugs or technical issues to internal or external partners for resolution

• Collaborate with Customer Support and Logistics teams to troubleshoot order-related issues tied to ecommerce operations

• Assist with competitive research and benchmarking to stay current on best practices and emerging ecommerce trends

Who You Are

• 2-4 years of experience in ecommerce, digital marketing, or a related field

• Highly organized with strong project management skills and attention to detail

• Proficient in Shopify or similar CMS platforms

• Familiar with Google Analytics, Excel/Google Sheets, and project management tools like Jira

• Analytical thinker who enjoys solving problems and improving processes

• Comfortable working cross-functionally and communicating with stakeholders of varying levels

• Able to manage multiple priorities and deadlines in a fast-paced environment

• Curious, proactive, and eager to learn

• Passion for health, wellness, or fitness is a plus

At Tonal, we believe that the unique and varied lived experiences of our teammates contribute to our overall strength. We don’t just appreciate differences, we celebrate them, and we always seek people that represent a wide variety of backgrounds. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. If your experience aligns with what we’re looking for (even if you don’t check every single box), send us your application. We would love to hear from you!

Tonal is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration, and equality of opportunity. Should you have any accommodation requests, please reach out to us via our confidential email, accessibility@tonal.com. All requests will be addressed and responded to in accordance with Tonal’s Accessibility Policy and local legislation.