About us: 

AlayaCare is revolutionizing the way home health care is delivered. Our leading cloud-based software allows our clients around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 550+ team members across Canada, US, Australia, and Brazil. We aim to be the world leader in home health care software solutions. We pride ourselves on our open and transparent culture, our bias for action, and being committed to a workplace where we can be ourselves.  

Location and travel requirements: 

This is a Toronto-based position with the expectation that the successful candidate be onsite at our office location a minimum of 3 days per week. At times, more onsite time may be required due to employee or company events. Some infrequent travel could be required for special events, meetings, or conferences (less than 5% of the time).

About the role: 

Are you ready to embark on a dynamic career journey that combines innovation, collaboration, and meaningful impact? At AlayaCare, we’re seeking a talented individual to join our team as an Employee Experience Coordinator. This hybrid role, based in the city of Toronto, offers a unique opportunity to shape the future of our workplace experience while balancing the flexibility of remote work.   

As an Employee Experience Coordinator, you’ll play a pivotal role in shaping the employee journey, from onboarding to offboarding, ensuring that every touchpoint reflects our commitment to a culture of excellence, wellness, and growth. With a minimum expectation of three days per week in our Toronto office, you'll have the chance to collaborate with cross-functional teams and foster a culture of innovation that sets us apart. 

Reporting to the Manager, Employee Experience, you'll be part of a dynamic People & Culture team dedicated to creating an inclusive, engaging, and empowering environment where every employee can thrive. We value curiosity, humility, and hunger for growth, and we have a bias for action - we believe in making things happen. 

If you're ready to unleash your creativity, drive positive change, and make a lasting impact on our organization, we invite you to join us on this exciting journey. 

Responsibilities: 

Employee Engagement, Culture and Wellbeing:  

• Collaborate closely with People & Culture, Senior Leadership and other stakeholders to strategically curate and enhance key "moments that matter" across the employee journey.  
• Plan, coordinate, and actively participate in a diverse calendar of onsite and virtual employee engagement events. Whether it's casual team-building activities, wellness workshops, or company-wide cultural celebrations, create experiences that promote our company values and strengthen connections within the organization.
• Analyze Employee Engagement survey results and translate feedback into actionable insights to continuously improve our employee experience.
• Support with the development of initiatives that reinforce employer branding (distribution of SWAG, social media posts, Glassdoor responses, etc.) Help amplify our company culture and values both internally and externally.
• Optimize internal communication channels to ensure information flows seamlessly across the organization. Leverage technology to keep employees informed and engaged.
• Champion a positive and inclusive work environment by integrating Diversity, Equity, Belonging, Inclusion & Accessibility principles into all our programs and processes to ensure all voices are heard and valued. 

Workplace Experience:  

• Manage day-to-day Toronto office operations to maintain a clean, organized, and efficient workspace that supports productivity and wellbeing.   
• Coordinate weekly team lunches and socials to create opportunities for our team to bond and recharge.
• Keep a pulse on inventory levels and anticipate needs to maintain a well-stocked and welcoming office environment including supplies, snacks, equipment, etc. to ensure our team has everything they need to thrive.  
• Be the go-to person for any office-related inquiries or issues, providing exceptional service and support to our team. 

New Hire Onboarding:  

• Oversee the onboarding process for all new employees, ensuring a seamless and memorable experience from day one.
• Create and maintain new employee welcome toolkits and systems to streamline the onboarding process and empower new hires to hit the ground running.
• Facilitate and optimize New Hire Orientation sessions and Week 1 agendas.
• Conduct onboarding surveys, analyze results and action feedback to improve our onboarding program based on employee feedback and best practices.
• Stay abreast of best practices and emerging trends in Employee & Workplace Experience, present recommendations and implement strategies to enhance the overall employee journe 

Requirements: 

• Bachelor's degree in Human Resources, Organizational Psychology, Business Administration, or related field. 
• Proven experience in employee relations, or related roles, with a focus on enhancing employee experience and engagement. 
• Strong project management skills, with the ability to prioritize tasks, meet deadlines, and adapt to changing priorities in a fast-paced environment. 
• Excellent interpersonal and communication skills, both written and verbal, with a customer-centric approach and a passion for building relationships. 
• Creative thinker with a forward-thinking mindset, constantly seeking opportunities to innovate and improve processes. 
• Proficiency in HRIS systems, Microsoft Office Suite, and other relevant software applications. 
• This is a Toronto-based position with the expectation that the successful candidate be onsite at our office location a minimum of 3 days per week. At times, more onsite time or evening work may be required due to employee or company events.  
• Availability for infrequent travel (less than 5% of the time) for special events, meetings, or conferences, contributing to the success of our initiatives on a broader scale.

What Makes AlayaCare a Great Place to Work: 

• Our products have a positive impact on the lives of countless care workers and care recipients
• Equity in a well-funded, high-growth company 
• Hybrid working models with beautiful and creative office spaces to enjoy within prime locations 
• Virtual and onsite events for employees centered around collaboration, learning, and fun including DEIBA committee events, volunteer events, fireside chats, catered team lunches, and celebrations 
• Comprehensive group benefits program, including telemedicine
• Employee expense program for health, wellness, lifestyle, professional development and productivity-related expenses 
• Parental leave top-up program 
• Flexible vacation policy
• Company Wellness Day program for extra time to unwind
• Paid Volunteer Time off Program
• Career growth and learning and development opportunities 
• An entrepreneurial culture of transparency, collaboration, and innovation
• Access to our employee perk program for discounts at various participating vendors 
• We are recognized as Deloitte's Technology Fast 50TM program award for our rapid revenue growth, entrepreneurial spirit and bold innovation

If this sounds like the perfect job for you, apply today. As well as joining a great culture and a market-leading company, you will be part of a team making a positive difference in the post-acute care market. If this isn’t the job for you, you may know someone who is a perfect fit. Please feel free to share this opportunity. 

If you want to explore AlayaCare further, please visit our website www.alayacare.com. 

Better outcomes, better belonging 

Our team members are unique—like our products and the customer groups that we service. AlayaCare employees bring different strengths, perspectives, and experiences to their roles and to our products that enable better care. We are committed to offering a people-centric culture where all employees belong and feel heard.  

Having a pulse on our employee feedback is important to us as we aim to continuously evolve Diversity, Equity, Inclusion, Belonging, and Accessibility within AlayaCare's policies, total rewards offerings, discussions, learning & development programs, and community partnerships. All qualified applicants will receive equal consideration. 

If you require accommodation as part of the recruitment and selection process, please reach out to talentacquisitionteam@alayacare.com. Please note, we do not accept unsolicited headhunter or agency resumes.  

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