THE CHALLENGE: 

• Provide daily IT support and troubleshoot technical issues for employees in the Manila office.
• Maintain and support all workstations, including diagnosis, analysis, and resolution of hardware/software issues.
• Install, configure, and maintain operating systems and application software across departments.
• Manage and resolve Jira tickets for both local (Manila) and global IT requests.
• Create, modify, and deactivate user accounts (Active Directory, RTS, and instant messaging platforms).
• Provide network and printer support.
• Set up and configure workstations for new hires and internal teams.
• Support IT security processes, including password management and antivirus protection.

YOUR PROFILE: 

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related field.
• At least 1 year of relevant IT support experience.
• Strong knowledge of WAN/LAN, PC troubleshooting, repair, installation, and upgrades.
• Basic experience in system administration, monitoring, documentation, and reporting.
• Strong English communication skills (verbal and written) are a must, as the role provides support to global stakeholders.
• Exposure to Azure, Endpoints, AWS, Active Directory, IP telephony, and CCTV is an advantage.