Engineering Manager - Customer Care at Roblox

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San Mateo, CA, United States

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

WHY SAFETY?

At Roblox, we strive to connect a billion people with optimism and civility, and the Safety organization's mission is to become the leader in civil immersive online communities. We systematically detect, remove, and prevent problematic content and behavior, and we make Roblox accounts secure and free from compromise. We cover a broad area of the tech spectrum, including machine learning, classifiers for 3D models, experimentation, automation, detection workflows, and AI-powered text filters. Aligned and partnering with product teams, we use this toolbelt to discover new opportunities, influence and shape the product roadmap and prioritization, build safety products, and measure the impact on our community of users and developers. In doing so, we keep Roblox safe, civil, and inclusive, and we foster positive relationships between people around the world.

WHY CUSTOMER CARE:

We are looking for an Engineering Manager to lead our Customer Care engineering team within the Safety and Civility org. You will build automated and interactive systems to solve problems for the Roblox community. You will be responsible for large parts of Roblox's public and internal facing applications. You will report to the Senior Director of Engineering, Trust & Safety.

You Will:

Guide large cross-functional projects that span multiple teams
Drive the team roadmap, charter, and vision
Uphold high coding standards and establish new ones
Work for your team, being a force multiplier by unblocking issues and bridging the gaps between organizations
Mentor engineers to make sure your team expertise grows over time
Be guided by our vision to put the Roblox community first and represent us through thought leadership.

You Have:

2+ years of experience as an engineering manager
8+ years of experience in large-scale software development with experience delivering highly performant solutions.
Able to contribute to architecture and implementation discussions with in-depth technical knowledge regarding large-scale distributed systems
A degree in Computer Science, Computer Engineering, or related field
Programming experience in one compiled (Golang, C++, C#, Java) and one interpreted script language (JS, PHP, Python, Lua, etc)
5 years experience of cross team and discipline collaboration
NLP and/or LLM experience is a plus

You Are:

A Leader: You lead those around you to achieve big things through encouraging mentorship culture. People come to you for guidance and you can bring a team of engineers to agreement.
Inspirational: You are passionate about setting and observing a team mission. You create opportunities that grow individuals' careers while celebrating the impact of their work.
Flexible: You grow where challenges are open-ended. You can choose your adventure by assessing the knowns vs. unknowns.
Knowledgeable: You understand all the components required to build modern large-scale infrastructure. You also love to pick up new technologies as the landscape evolves.
Creative: You take a creative and strategic approach to solving hard people and technical problems. You are constantly questioning the underlying issue to solve them at the core.

For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits.

Annual Salary Range

$283,780—$331,640 USD

Roles that are based in our San Mateo, CA Headquarters are in-office Tuesday, Wednesday, and Thursday, with optional in-office on Monday and Friday (unless otherwise noted).

You’ll Love:

Industry-leading compensation package
Excellent medical, dental, and vision coverage
A rewarding 401k program
Flexible vacation policy
Roflex - Flexible and supportive work policy
Roblox Admin badge for your avatar
At Roblox HQ:

Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks
Onsite fitness center and fitness program credit
Annual CalTrain Go Pass

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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