OVERVIEW

We’re seeking an experienced Engineering Manager to lead our Order Management System (OMS) team. You’ll own the technical vision, roadmap, and delivery of the systems that power order lifecycle, fulfillment orchestration, returns, and enterprise integrations. This role requires strong technical judgment, hands-on architecture experience, and proven people leadership in an ecommerce / retail/ logistics context.

Responsibilities

• Lead, grow, and coach a team of engineers (individual contributors and senior engineers), fostering a high-performance, ownership-first culture.
• Own the OMS roadmap and delivery: define priorities, break down work, and ensure reliable execution against business goals.
• Design and drive scalable, highly available architecture for order orchestration, fulfillment, returns, and exchanges. Ensure resiliency, observability, and operational excellence.
• Partner closely with product, supply chain, fulfillment ops, SRE, QA and external vendors to design end-to-end order flows and integrations (ERP, WMS, carrier, payments, e-commerce platforms).
• Establish and monitor service-level objectives (SLOs/SLAs), reduce order failures, and improve MTTR.
• Drive best practices for testing, CI/CD, release management, and infrastructure-as-code.
• Be accountable for on-call rotations, incident management, postmortems and continuous improvement.
• Recruit, retain, and mentor strong engineering talent; run performance reviews and career development plans.
• Manage technical debt and ensure security/compliance standards are met.
• Own vendor/third-party relationships and technical evaluations when needed.

Qualifications

• 9+ years software engineering experience, with 2+ years in a people-manager / engineering-manager role.
• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• Strong domain experience with order management, ecommerce order flows, fulfillment orchestration, or adjacent domains (payments, logistics, WMS/ERP integrations).
• Deep understanding of distributed systems, event-driven architecture (Kafka/SQS/RabbitMQ), idempotency, eventual consistency, retries and transactional patterns across services.
• Hands-on experience with microservices, REST/gRPC APIs, message-based integrations, and relational databases (and appropriate use of NoSQL).
• Proven track record owning system reliability and operational metrics (SLOs, alerting, monitoring).
• Experience building and shipping software in cloud environments (AWS/GCP/Azure) and container orchestration (Kubernetes).
• Strong cross-functional communication and stakeholder management skills — comfortable presenting to senior leadership and partnering with Product, Ops and Business teams.
• Direct experience with BlueYonder or IBM Sterling OMS or large-scale custom OMS platforms.
• Experience integrating with ERP (Oracle, SAP), WMS systems, carrier APIs and fulfillment networks.
• Familiarity with Java/Spring, Node.js or Python in production environments.
• Experience with Kafka or other event streaming platforms, and with stream-processing patterns.
• Knowledge of payment/settlement, taxation and compliance considerations in order processing.
• Experience in retail/omnichannel commerce (store fulfillment, ship-from-store, buy-online-pickup-in-store, split shipments, cancellations and returns).
• Leadership & behavioral competencies
• Demonstrated ability to hire, develop and retain high-performing engineers.
• Data-driven decision making and prioritization.
• Bias for action and pragmatic engineering judgment.
• Strong ownership mindset and accountability for customer and business outcomes.
• Collaborative and empathetic people leader with conflict-resolution skills.

The base salary range for this position is $175,000-$235,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.