We have beedn pioneers & leaders in the Player Support field for over 15 years. We are one of the premier international providers of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content.

We also provide services for online payment and virtual goods providers.

Responsibilities

• Reviewing all incoming community interactions on different social media platforms.
• Moderating any prohibited and/or inappropiate content found therein.
• Reviewing in-game chats and user-generated content for any prohibited and/or inappropiate content.
• Escalating Real-Life Threats as needed.
• Ability to make justificable judgment calls in regards to dabatable content and edge case scenarios.

Requirements

• Passion for video gaming and customer service.
• Comfortable with using VR devices.
• Excellent communication and writting skills.
• Fluent in English.
• Ability to juggle multiple tasks while managing your time efficiently.
• Good attendance rate and attention to details.
• Being fast, albeit thorough, reading skills.
• Experience in a relevant, similar, or related field (an asset).
• Be up-to-date with the latest trends within the online community.
• Schedule: 1pm to 9pm - Tuesday to Saturday
• Training schedule: 9am to 5pm - Monday to Friday
• This is an on-site position at 1751 Rue Richardson #7300, Montreal, Quebec H3K 1G6, Canadá

Benefits

• Full-time schedule, plus employee benefits, including health and dental care when eligible.
• CAD $19.95 per hour
• Partnerships with STM, Telus, and BIXI (among others).
• Employee Assitance Program.

We look forward to hearing from you!

Privacy Notice

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas, Canada

Area of Work: Business Development, Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, On-site