Your Role: Outreach & Engagement Liaison

As an Enrollment Specialist, you will be a frontline ambassador for Daymark Health—building trust with healthcare providers, enrolling new patients, and helping individuals access compassionate, team-based care. You’ll spend time over the phones in our office introducing our services to potential patients, supporting patient referrals and enrollment, and delivering an exceptional first experience to those joining Daymark’s program.

What You'll Do

Patient Enrollment 

• Make 70+ outbound calls per day to prospective patients and caregivers to introduce Daymark’s services and support.
• Guide patients through our enrollment process, surfacing goals and concerns to help tailor support.
• Respond to inbound communications, triage requests, and ensure patients are connected to the right team members.
• Obtain patient consent, complete enrollment surveys, and escalate urgent needs to our clinical teams.
• Share feedback with internal teams based on patient and provider needs, referral trends, and barriers to access.
• Work a structured schedule with coverage to ensure patient access

What Success Looks Like in 3 Months

• You’ve become a go-to resource for both patients and providers, known for your professionalism, warmth, and follow-through.
• You’ve contributed to improvements in our enrollment process and patient experience by identifying gaps and opportunities.
• You’re hitting your daily, weekly, and monthly enrollment goals day, while ensuring a great patient experience
• You’re passing regular call audits for compliance and quality

What leads to success

• Sales/Enrollment experience - you have 1+ years of experience in an enrollment, patient outreach, call center, or SDR role with high phone volume and are motivated to help patients access better care and hit enrollment targets.
• Relational & Empathetic: You know how to build trust—quickly and genuinely—with both providers and patients. You lead with curiosity, empathy, and clarity.
• Organized & Proactive: You take initiative, stay on top of details, and bring structure to dynamic or ambiguous situations.
• Excited about Startups: You can make a big impact at a start up, but you need to be comfortable with frequent change!
• Strong Communicator: You write and speak clearly and professionally. You tailor your communication to fit your audience and situation.
• Tech-Savvy: You have documented in a CRM such as Salesforce and know how to use tools like Slack, Salesforce, Zoom, Google Suite, and EHRs. You adapt easily to new systems and workflows.
• Location: Willingness to work 8:30am-5pm EST from our HQ in Providence is required.  Rhode Island residence preferred but not required.

Daymark Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All Daymark Health patient-facing roles require compliance with Daymark's Employee Vaccination and Testing policy. Candidates without these at the time of hire should coordinate with their recruiter and hiring manager to ensure they meet the requirements by their start date.

All roles that require in-home visits to patients or to provider offices must provide proof of a valid driver's license.

This role will be compensated with a base + commission structure. We anticipate the base to be $50,000 with an opportunity for a $10,000-$20,000 commission, should you hit performance and enrollment targets.