Read by 27 job seekers.

Remote - US

We're actively shaping the future by developing robust infrastructure, bridging gaps, and crafting solutions to benefit global communities. Our focus is on leveraging the potential of blockchain, NFTs, and the wider crypto/defi/web3 space to create impactful products and services.

As an Account Manager at Rarible, you will represent our brand with our enterprise clients from both the Web2 and Web3 industries. Your role will be crucial in maintaining our reputation as a leader in the space, ensuring that our clients' experiences are nothing short of exceptional.

If you are eager to be at the forefront of the blockchain revolution, facilitating the adoption of NFTs and crypto technologies by global enterprises, we would love to hear from you.

What You Will Be Doing

Customer Relationship Management: Own the relationship with customers post-deal and beyond.

Strategic Engagement: Build a deep understanding of the customer's business, strategy, and goals, acting as a liaison between the product team and the customer to meet their needs.

Cross-Functional Collaboration: Work closely with Sales, Product, Engineering, and Account Management teams to position Rarible effectively and ensure seamless product launches and feature development.

Documentation and Communication: Maintain thorough documentation and communication channels between internal and external stakeholders.

Growth Identification: Identify upsell and revenue-growth opportunities, as well as strategic, non-revenue opportunities to strengthen client relationships.

Performance and Satisfaction Monitoring: Manage a quarterly business review (QBR) process with each major client, aiming for an 80%+ positive customer NPS/satisfaction score.

Key Responsibilities

Lead the account management process, ensuring a smooth customer journey from onboarding to long-term success.

Engage deeply with VP and C-level executives to understand and support their business challenges and goals.

Coordinate cross-functional efforts to deliver on client expectations and report back on outcomes.

Identify and act on opportunities for process improvement and documentation based on client interactions.

Ensure client invoices are paid in a timely manner

The base salary for this position will vary based on geography and other factors. The compensation package will include base salary, stock options and a token grant with the base ranging from 100k- $120k. Final offer amount will be at the company’s sole discretion and determined by multiple factors, including years and depth of experience and expertise, location and other business considerations.

Equal Employment Opportunities at Rarible

Rarible is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Rarible believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.

Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $80,000 - $100,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

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