**Job Description**

We are seeking a highly motivated and passionate IT Trainee to join our dynamic and growing technology team. This entry-level position is ideal for a recent graduate who has a foundational understanding of information technology and is eager to apply their academic knowledge in a real-world, professional setting. The IT Trainee will be an integral part of our team, providing technical support, assisting with IT projects, and contributing to the overall efficiency of our technological infrastructure.

Key Responsibilities

• Technical Support: Provide first-line technical support to end-users, troubleshooting and resolving basic software issues.
• Problem Resolution: Document and track support tickets, escalating complex issues to senior IT staff as needed.
• Project Assistance: Support ongoing IT projects, which may include software rollouts, system upgrades, or network infrastructure improvements.
• Documentation: Maintain records of test documents, approvals, procedures, and support activities.
• Collaboration: Work collaboratively with team members and other departments to ensure smooth operations and a positive user experience.
• Continuous Learning: Actively participate in training sessions and self-learning to stay updated on new technologies and best practices.

**Qualifications**

Education

• Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or a related field.

Technical Skills

• Basic understanding of operating systems (e.g., Windows, Linux, macOS).
• Proficiency in Microsoft Office Suite or similar productivity tools.

Soft Skills

• Problem-Solving: Strong analytical and troubleshooting skills with a logical approach to resolving issues.
• Communication: Excellent verbal and written communication skills to interact with both technical and non-technical staff.
• Teamwork: Ability to collaborate effectively in a team-oriented environment.
• Eagerness to Learn: A proactive and curious mindset with a strong desire to learn new technologies and skills.
• Attention to Detail: Meticulous and organized in handling tasks and documentation.

**Additional Information**

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.