Your Job:
As Enterprise Solutions Operations Systems Analyst you will be responsible for monitoring, maintaining the health of and providing operations support to ERP system and the middleware/integrations solutions. You will solve business problems, develop alert mechanisms for critical systems, manage data flow to incident response platforms, and report regularly on key operations metrics in the Enterprise Systems area. You will apply your systems knowledge to engage with IT and business teams (from Finance, Supply Chain, Customer Service areas) to understand and provide iterative solutions and provide recommendations for technical improvements. You will provide analytical, process, and system support for smooth and efficient operations of core business processes. You will partner with other analysts and engineers to ensure that the incident resolution meets technical requirements and is aligned with solution guidelines. You will play a role in ensuring conformance with incident management standard operating procedures (SOPs) & service delivery processes.