We are looking for an ERP Support Engineer to join the team to support, troubleshoot and maintain solutions within our D365 F&O solution. You will collaborate closely with Finance and Procurement teams to maintain system functionality and ensure issues are resolved quickly to minimise disruption to business operations. 

Reporting to our Finance & Business Systems Manager, you will be responsible for providing technical support for D365 F&O users; responding to incidents, service requests, and resolving technical issues related to system performance, functionality, and integrations; analysing and diagnosing system issues: providing root cause analysis and suggesting solutions; creating and maintaining technical documentation related to troubleshooting steps and system configurations; and actively engaging in knowledge sharing. 

Main duties: 

Solution Support 

• Support end-users by resolving issues in a timely manner, providing training where necessary. 

• Maintain communications between end users, stakeholders and technical teams throughout issue resolution process 

• Perform RCAs on issues to define, document and implement preventative actions to continually improve functional performance of our solutions. 

• Work with cross-functional teams to define and implement solutions to increase solution stability across our system landscape. 

Continuous Improvement 

• Identify opportunities for reducing repeat issues/support problems and support design and implementation of improvements. 

• Continually assess and implement strategies to reduce inefficient work and utilise other areas of TIG to contribute to stability of our technical and functional solutions. 

• Stay updated on industry and technology trends, seeking system improvement opportunities through peer learning and collaboration. 

Standards & Documentation  

• Document system solutions in the context of business process to enable knowledge sharing across the group and end-user training. 

• Support upskilling of team members through sharing process/system knowledge and experience of approach in more complex issues/tasks. 

Solution Quality Control 

• Support key business contacts performing audits to ensure data accuracy and integrity. 

Risk Management 

• Identify and escalate risks to ensure the reliability and stability of our solution and architecture. 

• Prioritise security to protect intellectual property, cybersecurity threats, regulatory compliance, data integrity, and quality. 

Skills and experience required: 

• Previous, proven hands-on experience in supporting, troubleshooting, and testing D365 F&O applications: with strong understanding of business process within Finance and Procurement modules. 

• Experience supporting users through incident management, service requests, and system troubleshooting; ensuring minimal disruption to business operations. 

• Exceptional communication and stakeholder management skills with ability to collaborate with technical teams. 

• Experience working with integration tools to troubleshoot and support integrations between D365 F&O and other business systems. 

• Microsoft certification is beneficial. 

• Collaborative and curious approach to technical problem-solving.

• Excellent communication skills with the ability to convey technical concepts to non-technical stakeholders.

• Ability to work with a wide range of groups and disciplines seamlessly.

• Ability to adapt to rapidly evolving requirements.