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ERP Support Engineer (Finance)

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Grove, DPT - Enterprise Systems
Posted 2 months ago
219 views

Job Description

We are looking for an ERP Support Engineer to join the team to support, troubleshoot and maintain solutions within our D365 F&O solution. You will collaborate closely with the Finance teams to maintain system functionality and ensure issues are resolved quickly to minimise disruption to business operations. 

Reporting to our Finance & Business Systems Manager, you will be responsible for providing technical support for D365 F&O users; responding to incidents, service requests, and resolving technical issues related to system performance, functionality, and integrations; analysing and diagnosing system issues: providing root cause analysis and suggesting solutions; creating and maintaining technical documentation related to troubleshooting steps and system configurations; and actively engaging in knowledge sharing. 

Main duties: 

Solution Support 

  • Support end-users by resolving finance-related issues in a timely manner, providing training where necessary. 

  • Maintain communications between end users, stakeholders and technical teams throughout issue resolution process 

  • Perform RCAs on issues to define, document and implement preventative actions to continually improve functional performance of our finance solutions. 

  • Work with cross-functional teams to define and implement solutions to increase solution stability across our finance system landscape. 

Continuous Improvement 

  • Identify opportunities for reducing repeat finance system issues/support problems and support design and implementation of improvements. 

  • Continually assess and implement strategies to reduce inefficient work within finance and utilise other areas of TIG to contribute to stability of our technical and functional solutions. 

  • Stay updated on industry and technology trends, seeking system improvement opportunities through peer learning and collaboration. 

Standards & Documentation  

  • Document system solutions in the context of business process to enable knowledge sharing across the group and end-user training. 

  • Support upskilling of team members through sharing process/system knowledge and experience of approach in more complex issues/tasks. 

Solution Quality Control 

  • Support key business contacts performing audits to ensure financial data accuracy and integrity. 

Risk Management 

  • Identify and escalate risks to ensure the reliability and stability of our solution and architecture. 

  • Prioritise security to protect intellectual property, cybersecurity threats, regulatory compliance, data integrity, and quality. 

 

Skills and experience required: 

  • Previous, proven hands-on experience in supporting, troubleshooting, and testing D365 F&O applications: with strong understanding of business process within Finance and Procurement modules. 

  • Experience supporting users through incident management, service requests, and system troubleshooting; ensuring minimal disruption to business operations. 

  • Exceptional communication and stakeholder management skills with ability to collaborate with technical teams. 

  • Experience working with integration tools to troubleshoot and support integrations between D365 F&O and other business systems. 

  • Microsoft certification is beneficial. 

  • Collaborative and curious approach to technical problem-solving.

  • Excellent communication skills with the ability to convey technical concepts to non-technical stakeholders.

  • Ability to work with a wide range of groups and disciplines seamlessly.

  • Ability to adapt to rapidly evolving requirements.

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