Field Service Technician - Europe (m/f/d) at Egym

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Location: Germany, Munich

Job Description

Your daily workout

For our operations across Europe, we are looking for a travel-ready and committed Field Service Technician (m/f/d) to support our customers on-site (e.g., in Spain, France, or the UK) in solving technical challenges with our innovative EGYM Workout Products. Are you independent, enjoy direct customer interaction, and value the highest quality? Then seize the opportunity and become part of an ambitious team based in Munich!

Customer Visits: You will travel throughout Europe to support our customers on-site and ensure smooth training operations by providing fast and needs-based technical solutions
Device Installation: You will take charge of the delivery of our fitness equipment—from unloading to installation—and actively support the installation team
Maintenance & Repairs: You will carry out regular maintenance and perform repairs on our EGYM Smart Machines
Documentation: You will document customer inquiries and solutions in our CRM system
Spare Parts Management: You will ensure efficient availability of spare parts and professionally replace defective components
Collaboration: You will work closely with our Technical Support, Logistics, and Order Management teams to ensure high service quality
Customer Support: You will contact our Technical Support team in Munich by phone when you need assistance with solution approaches

Your fitness level

Location: You are based in Munich or the surrounding area
Education: You have completed vocational training as a mechatronics technician, mechanic, industrial electrician, or hold a comparable qualification
Technical Skills: You demonstrate strong technical understanding and practical skills
Mobility: You hold a Class B driving license, are flexible, and enjoy traveling
Personal Strengths: You bring strong communication skills, a hands-on mentality, and enjoy interacting with customers
Language Skills: You are fluent in English (German, Spanish or French are a plus)

Your training goal for your first 6 months

Teamwork: You will be valued by your colleagues from the Service, Customer Support, and Order Management teams for your collaboration and will carry out your first assignments in the Bavaria region together with experienced team members
Product Knowledge: You will become thoroughly familiar with our EGYM Workout products at our headquarters in Munich
IT Skills: You will be confident in using our CRM system (Salesforce)
Independence: You will be capable of carrying out service assignments at our customers' sites completely independently

The equipment we provide

Modern & International: Be part of a modern and international company culture where talent and passion is welcome, heard and part of the decision making process
Work-Life-Balance: Benefit from flexible working hours, hybrid workplace model and 30 days of vacation per year
Company Car: Use your personal company car, including a fuel card, for customer appointments or private use
Team Events and Culture: Regular team events to foster a strong culture and fun atmosphere also at work
Continuous Development: Develop your skills with varied, challenging tasks and regular feedback to benefit from a steep learning curve
Fit and Healthy: Train for free with EGYM Wellpass in several thousand sports and health facilities and/or alternatively use our in-house gym with all EGYM Smart Strength and Smart Flex machines for free
Discounts: Get a variety of great discounted offers, from fashion to leisure, through our employee benefits portal
Bike Leasing: Stay active and use our leasing bike offer for your way to work or in your spare time
Mobilitybenefit: Enjoy a monthly travel subsidy of EUR 45
Subsidized Pension: Profit from our employer-subsidized pension

Contact Information

Please upload your complete application documents (CV, cover letter (optional), certificates, earliest possible start date, and salary expectations) as a PDF, referencing ID#1592.

Contact person: Jenny Koller

For more information, visit: https://career.egym.com/

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