OVERVIEW:  

At Gymshark, our mission is to Unite the Conditioning Community. We do this by bringing together the Gymshark family – whether it be through a love of conditioning, wearing our product, following our Athletes or viewing content across our various social platforms.  

This role internally is referred to as a Senior Team Lead Role and will be vital in helping to maintain the vibe that our family feel online, In Real Life (IRL). As a crucial role in the leadership team of our retail space, you’ll be key in supporting the whole team to help bring Gymshark to life, in real life. You’ll build and connect a hyper-localized and fully engaged community in your market, treating them like family. We don’t care if they buy, browse, or just hang out. What matters is providing a safe space where everyone belongs and feels welcome. 

To thrive in this role, you must be passionate about the brand and our mission.  You must inspire, guide and encourage the team to create a great experience for all who visit. 

WHAT YOU'LL BE DOING: 

There are 4 key pillars of responsibility across our Senior Team Lead roles: Customer, Brand, Operations and People. 

The Customer pillar includes: 

• Lead and protect an exceptional customer experience, ensuring every member of our community is welcomed warmly, and greeted by an excited and inspiring brand ambassador. 
• Expert on all elements of the customer journey, to educate, inform and share. 
• Provide all customers and visitors with 360-degree knowledge of Gymshark and our local community. 
• Drive exceptional NPS results, protect customer retention, and never miss an opportunity to share app features for all customers to benefit from. 
• Build relationships with customers and support the wider team to get to know individual community members, frequent visitors, and long-standing supporters. 

Core Senior Team Lead responsibilities: 

• Responsible for supporting the overall day-to-day running and strategic execution of the store, while thinking about the ‘what next’ and being present to the now. 
• Identify and share opportunities both within your pillar and for the wider Gymshark business. 
• Delivering feedback and working alongside your co-collaborators and key stakeholders in GSHQ. 
• Support with the hiring, developing, and leading of a diverse and world class team that is as excited about Gymshark as we are. 
• Support the management of your team, delivering training, conducting monthly 121’s, creating learning opportunities and supporting everyone to be their best. 
• Manage and support conduct and performance conversations with team members, supported by the People Team 
• Strive to achieve KPIs for your pillar, as demonstrated by the business, by motivating your team through passionate leadership and coaching. 
• Be a role model for brand, customer experience, product knowledge and operational best practice and be able to train the wider team. 
• Support Gymshark’s most important assets: our people, customers, and community. Ensure they and their environment are safe and sound at all times. Also have responsibility for physical assets such as building, stock and tech and ensure any losses are minimized and everything is running as it should. 
• Support the store management with the execution of store driven projects as and when needed. 
• Support the delivery and completion all compliance and mandatory training  
• Review commercial performance, using company reporting tools in order to assess and feedback on commercial performance. Speak to trade performance in weekly meetings and contribute to retail trade reports.  
• Provide feedback and liaise with merchandising teams on product performance and requests 
• Support, oversee and keep informed about in store events in collaboration with brand teams 
• Review team member schedules, ensuring shifts and people are planned, to support the best customer experience and store activities  
• Work closely with the instore visual merchandising team, always staying informed about floor updates, new product and commercial opportunities  
• Contribute towards promotional and peak planning  
• Work collaboratively with our Customer Support team, identifying opportunities to support the best customer experience regardless of point of interaction 
• Deliver daily trade recaps, using reporting tools and team feedback to analyze and communicate performance to the wider retail team 
• Manage all opening and closing duties, including key management and cashing duties 
• Drive communication and key focuses in daily team huddles, ensuring everyone starts their shift well informed  

WHAT YOU'LL NEED: 

• Experience in a Customer facing Management role  
• Strong commercial awareness and experience in reporting 
• Experience of working in a fast-paced, high volume, agile environment  
• Experience managing and developing effective teams  
• Passion for development – personal and of a team, with proven experience 
• Community building in a new market   
• Comfortable working in a digital environment 
• Highly effective communicator, written and verbal  
• You are comfortable shifting gears and spinning multiple plates  
• Must be able to take and give constructive feedback  

WHO YOU ARE: 

• Aligned to and inspired by our brand values  
• A shared passion for our team, customer / community experiences and brand / product education 
• You do everything to ensure community and customer satisfaction  
• Your energy is infectious, you inspire those around you  
• Future focused visionary with integrity 
• A natural networker and connector  
• You do all of this whilst having fun, and ensuring others around you are too   
• You can commit to working where and when the retail teams need you. This could be in-store, on weekends, overnight or bank holidays.  

In order to comply with PCI-DSS standards (Payment Card Industry Data Security Standards) which governs how we handle, store and access payment data, this position is subject to satisfactory results from necessary pre-employment checks, including a basic DBS check. This will be conducted at offer stage and covers unspent convictions only. In all cases we’ll always speak to you first and no offers will be automatically withdrawn. 

THE PERKS:

🙌 Competitive ‘Win Together, Lose Together’ Bonus
🩺 Choice of Private Medical Insurance or Healthcare Cash Plan, paid for by us!
🏖 20 days PTO + your birthday 
👥 A collaborative, creative and inspiring working environment
💰 Employer pension contributions up to 6%
🤩 Life Assurance at one times your basic salary
🦈 50% Gymshark Discount
🎁 Gymshark Gift Card for each year of service
🥇 Financial, Physical and Mental Wellbeing Support
📚 Great Training and Learning Resources
🖥 Choice of hardware and access to the best software
🤒 Paid time off when you’re physically and mentally unwell
🧸 Very Generous Family Leave package – we support you extending your family
🏋️‍♂️ Gym Membership

*All benefits are non-contractual, and Gymshark may amend, terminate, or enhance the benefits provided you and our other employees from time to time as it deems appropriate.

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BELONGING AT GYMSHARK. 
Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email talentusa@gymshark.com. 

OUR VALUES ARE INVALUABLE 
Sharing the same values and beliefs make us who we are – visionaries. You will be the type of person that always looks to be accessible, inclusive, and humble (Be Human). You are conscious of the world we live in, caring for those around us and are proactive to create positive change (Give a Shit). You are honest, trustworthy, and genuine (Do the Right Thing). You are ambitious, agile and have a disruptive approach (Find the Gymshark Way).  You understand that to go further, we go together (Put Family First) 

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