Job Description

POSITION SUMMARY:   MLB Network seeks a Network Analyst to join their IT team on a freelance basis. The scope of the role will be to work with IP network infrastructure, network management systems, wireless infrastructure and remote access systems. This is an on-site role and will be required to be on-site 100% of the time.

RESPONSIBILITIES:

• Provide IP network expertise in the maintenance and support of broadcast and office networks.
• Implement and manage daily user network requests, hardware installation, and user connectivity.
• Provide Tier-2 troubleshooting support working with the user support team and the operations staff to effectively manage and monitor all systems - including the preparation of design, as-built documentation and troubleshooting guides.
• Provide daily and/or weekly reports on the health, operational status, and usage of MLB Network’s networks (broadcast and back office).
• Work with subject matter experts on networking and server projects to improve the end user experience.
• Other such duties as required.

 

SKILLS & EXPERIENCE:

• A minimum of 1-3 years of experience in network administration/support, IT support, or similar roles.
• Must have experience with IP network connectivity and troubleshooting.
• Experience with Cisco Network environments with up-to-date skills in Cisco Nexus Switches, Cisco UCS, Layer 2 and Layer 3 TCP/IP Routing protocols.
• Experience with wireless networks and remote access.
• Possess good interpersonal and communication skills when interacting with team members and outside user groups. Must be detail oriented, meticulous and able to maintain confidentiality.
• Familiarity with Cisco ISE, AAA, RADIUS, TACACS and 802.1x.
• Experience with common network services, SNMP, NTP, DHCP, multicast, etc.
• Analyze network performance using various modern telemetry tools and provide root cause analysis and guidance in maintaining the highest level of performance.
• Demonstrate the tact, diplomacy, decisiveness, and superior people skills required in the pressurized environment of live television.
• Ability to effectively work and multitask in a rapid-paced 7/24/365 pressurized, live broadcast environment.
• Knowledge and experience of customer service practices.
• Possess excellent verbal and written communication skills.
• Ability to work a flexible schedule as needed, including nights, weekends, and holidays.
• Needs to be highly professional, courteous, organized, and demonstrate initiative and an ability to complete multiple assignments in a timely manner.
• Experience in the television, advertising, affiliate sales or production industries is a plus.
• Possess the manual dexterity to effectively operate keyboard/mouse on computers, etc.
• Possess the visual acuity needed to effectively deliver required work product.
• Possess the auditory acuity needed to effectively deliver required work product.
• Ability to walk, sit, stand, kneel, bend, twist, and turn for sufficient lengths of time in order to effectively deliver required work product.
• Ability to lift up to 50 pounds.

 

EDUCATION:  Bachelor’s degree in IT / Technical Communications, Broadcast IT or equivalent related experience is preferred.

 

WORK CLASSIFICATION:

In-Office. This position requires the employee to perform their work from the office during the employee’s assigned schedule unless they are traveling for business.

Work classifications may be changed or modified at any time by the Company.