MAJOR PURPOSE:

A Front Desk Attendant for the Jackie Robinson Training Complex (JRTC) serves as JRTC hotel guests’ first point of contact, managing all aspects of their accommodations.

RESPONSIBILITIES:

• Welcome guests and ensure customer satisfaction through superior guest service.  
• Input reservations and perform all check-in and check-out tasks.  
• Answer questions about hotel amenities, services, and surrounding points of interest. 
• Act as the liaison between guest and support departments to communicate and ensure prompt
• responses to guests’ needs. 
• Handle and resolve guest complaints.  
• Complete general administrative tasks such as answering phones and directing calls, monitoring and
• Forwarding emails as needed and assisting with mail and package distribution. 
• Maintain updated records of booking and payment, balance daily financial transactions and sell
• Administer health screenings and temperature checks for employees and guests'
• Report any accidents or injuries to management staff immediately
• Other duties as assigned by Front Desk Manager.

REQUIREMENTS:

• The preferred candidate will have a minimum (1) year of hotel front desk or similar experience.
• The preferred candidate will have previous cash handling experience.
• Excellent verbal communication, customer service and problem-solving skills. 
• Ability to use typical office equipment.
• Candidate must be self-motivated, highly organized, and detail orientated with the ability to work
• independently with minimal supervision
• Ability to work irregular hours including nights, weekends, and holidays. 

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