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Monumental Sports & Entertainment is hiring a Game Night Staff: Brand Ambassador (Part-Time/Seasonal)

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Job Description

Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook.

MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

  1. You will provide first-class customer service and value for our fans.
  2. You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
  3. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
  5. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. You will innovate. We are nimble and first to market. We are not averse to risk.
  7. You will have fun. We are in the business of happiness.

Position Overview:

The Mystics Marketing Brand Ambassador will be responsible for delivering unforgettable fan experiences and building brand loyalty among the fan base. This role is vital to creating a welcoming and energetic atmosphere on game days, and represent the Washington Mystics at special events, sponsor activations, community gatherings, and festivals.

Are you upbeat, friendly, outgoing, and passionate about DC culture and helping the Mystics grow their fan base?! We'd love to hear from you!

Responsibilities

  • Help deliver an exceptional and memorable experience for fans attending Mystics home games.
  • Help bring theme nights to life inside the arena and at auxiliary locations.
  • Ensure smooth execution of pre-game and post-game activations, including setup, operation, and breakdown.
  • Provide exceptional custom service to all arena guests. Facilitate fan engagement moments on game days such as in-seat visits, mascot visits, and “surprise and delight” moments.
  • Ensure smooth game day operations by setting up and dismantling marketing elements such as concourse activations, marketing signage, hospitality areas, and fan spaces. Assist with maintaining organization and cleanliness of the marketing storage areas.
  • Distribute fan giveaways and manage on-site promotions while creating positive fan interactions.
  • Capture and document key marketing activations and fan experiences to help deliver against business KPIs.
  • Assist the Mystics Fan Development team at community events helping drive lead generation and execution of WNBA league initiatives within the Mystics market territory.
  • Support local awareness campaigns through “guerrilla” marketing techniques.
  • Participate in ongoing training and support new hire onboarding through peer mentorship and in-arena orientation. Gain expertise in brand values, game day operations, and fan engagement procedures.
  • Other duties as assigned.

Minimum Qualifications:

  • Minimum 18 years of age with a valid drivers’ license.
  • Access to reliable transportation.
  • Availability to work beginning April 2026 - October 2026 (WNBA season), including at least 80% of Washington Mystics home games from (May to October), and 2-3 community events per month.
  • Experience working in marketing/events/operations or with a marketing street team a plus.
  • Ability to organize and prioritize work and problem solve in a dynamic, fast-paced environment.
  • Customer-service experience.
  • Ability to regularly stand, sit, walk, reach, stoop, kneel, crouch or crawl, and communicate effectively.
  • Ability to lift and carry up to 50 lbs.
  • Ability to maintain confidential and/or proprietary information.
  • Ability to think creatively and propose creative solutions.
  • Effective verbal and interpersonal communications with internal and external customers.
  • Excellent customer service skills and positive demeanor.
  • Eagerness to learn.
  • Flexibility to work evenings and weekends as needed.

Pay Rate: $17.95 USD/hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Salary Information

Salary: $155,000 - $200,000

🤖 This salary estimate is calculated by AI based on the job title, location, company, and market data. Use this as a guide for salary expectations or negotiations. The actual salary may vary based on your experience, qualifications, and company policies.

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