• Proactively monitor a selection of online games and related systems required for 24/7 service
• Analyze and assess game and systems health and performance using various tools for logs, metrics and graphs
• Triage problems and provide on-call personnel with critical information, in a quick, clear and concise manner
• Conduct triage and troubleshooting as well as bug fixing meetings for game development personnel
• Consult, create and maintain process documentation
• Carry out quick patch and build deployments including post deployment smoke testing
• Prepare accurate and timely reports with updates and summaries on events and issues

Requirements

• Technical support skills with focus on game servers and client crashes
• Knowledge of network technologies and GNU/Linux OS
• Ability to perform tasks by both established processes as well as placeholder and temporarily agreed measures
• Availability to work in shifts, including nights, weekends and holidays
• Excellent written and verbal communication skills
• Maintaining strict punctuality and quick response
• Familiarity with common IT infrastructure and its practices

Would be a plus:

• Monitoring/Analyst experience (assessments based on data, graphs etc.)
• Technical support experience in an online 24/7 service industry
• Experience working in games industry, particularly multiplayer and MMO games
• Some familiarity with terminology and process for game development, QA and release management

Benefits

• Medical Care package  
• MyCafeteria system - including Multisport card and more
• Employee Assistance Program (EAP), offering confidential legal, financial, and personal counseling
• English or Polish language classes
• Sensibly flexible working hours  
• Breakfasts, snacks and fruits available during the day, tea and coffee machines 
• Additional benefits: care bonus to cover health, educational and safety needs, corporate parties and team buildings

Role Information: EN

Studio: Sperasoft

Location: Europe, Poland, Krakow

Area of Work: Game Development

Service: Create

Employment Type: Full-time, Permanent

Working Pattern: Hybrid