At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
Job Overview:
As the Global Business Services (GBS) Center Regional Ops Lead located around CIS region, you will play a critical role in driving operational excellence and business support services within the CIS region. You will be responsible for overseeing and optimizing the delivery of shared services to internal and external stakeholders, ensuring efficiency, quality, and compliance with global standards. This position requires a strategic leader with a strong background in GBS, exceptional communication skills, and the ability to collaborate effectively across functions and geographies.
Key Responsibilities:
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GBS Strategy and Planning:
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Develop and execute the regional GBS strategy in alignment with the global GBS strategy and business objectives.
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Identify opportunities for continuous improvement (process, cost & service) and innovation within GBS processes.
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Lead a team of GBS professionals, providing guidance, mentoring, and support to achieve performance targets.
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GBS point of contact for operations matter for the region
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Ensure efficient and effective service delivery of the region, adhering to SLAs and KPIs
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Drive process optimization and automation initiatives to enhance operational efficiency.
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Leadership
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Build and lead a high-performing GBS team (remotely/onsite), fostering a culture of collaboration and accountability.
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Provide mentorship, coaching, and professional development opportunities for team members.
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Process Excellence:
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Stakeholder Engagement:
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Collaborate with key stakeholders across business units to understand their needs and provide tailored GBS solutions.
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Build strong relationships with internal and external clients to drive customer satisfaction.
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Collaborate with regional business leaders and functional heads to understand their needs and align GBS services accordingly.
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Act as the primary point of contact for regional stakeholders and ensure their satisfaction with GBS services.
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Performance Metrics:
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Align to global operations, define (when necessary), and track KPIs to measure GBS performance and regularly report on key metrics to senior management.
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Take proactive measures to address any performance gaps and drive improvements.
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Conduct monthly business review with stakeholders
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Change Management:
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Compliance and Risk Management:
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Ensure compliance with regional and global regulations, policies, and procedures.
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Implement risk mitigation strategies and maintain a robust control environment.
Attributes and Qualifications:
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Bachelor's degree in Business Administration, IT, Finance, or a related field. MBA or relevant advanced degree preferred.
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Proven experience in leading shared services or GBS functions, ideally with 6+ years of experience in a similar role.
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Strong leadership and people management skills, with the ability to motivate and develop teams.
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Excellent communication and stakeholder management skills.
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Strategic thinker with a track record of driving process improvement and automation.
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Strong analytical and problem-solving skills.
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Knowledge of regional business practices and regulations is a plus.
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Fluency in English, and Russian language
In summary, the GBS Regional Lead is expected to:
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Drive the GBS strategy, ensuring alignment with the organization's goals.
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Deliver operational excellence, optimizing processes and reducing costs.
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Foster a culture of continuous improvement and innovation within the GBS team.
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Build strong relationships with regional stakeholders and be a trusted advisor.
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Maintain a high level of compliance and risk management within GBS operations.
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Lead by example, demonstrating a commitment to the organization's values and ethical standards.
The GBS Regional Ops Lead will play a crucial role in enhancing the efficiency and effectiveness of operations in the CIS region, contributing to the overall success of the organization.
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