Overview

Get Golfing CIO is an ambitious charity dedicated to making golf accessible to everyone. We own and operate 13 golf facilities across England, welcoming over 12,000 members and 160,000 visitors annually, and accommodating 600,000 rounds of golf per year. As a £25m revenue organisation with 600 passionate team members, every penny of profit is reinvested into improving our venues, developing our people, and supporting community-focused charitable initiatives.

The Arkley 9 is one of London’s most distinctive golf venues: a top-quality 9-hole course with a turnover of c.£1.2m, positioned just off the A1 and known for its inclusive atmosphere, strong local events market, and growing appeal to casual golfers and societies. With significant investment in a new Spike Bar, The Arkley 9 is evolving into a vibrant community and hospitality hub that can seamlessly host members, guests, societies, and private events at the same time.

We are seeking an exceptional General Manager; someone commercially astute, operationally sharp, and an outstanding people leader, to take The Arkley 9 into its next phase of growth.

Requirements

Key Responsibilities

Commercial Leadership

• Drive revenue growth across green fees, memberships, hospitality, and events by leveraging The Arkley 9’s location, facilities, and market potential.
• Identify and execute new business opportunities, particularly in the expanding functions and celebrations market (including Bar and Bat Mitzvahs, charity events, and local community occasions).
• Deliver accurate budgeting, forecasting, and financial control to ensure strong, sustainable performance.

Operational Excellence

• Oversee daily operations across the course, Spike Bar, clubhouse, and events spaces, ensuring consistently high standards.
• Work with the Course Manager to maintain exceptional playing conditions aligned with The Arkley 9’s reputation.
• Ensure all health, safety, and compliance obligations are met without compromise.

People & Culture

• Lead and develop a high-performing team who deliver warm, professional service.
• Create a positive, respectful working environment where staff feel supported, valued, and aligned to Get Golfing’s culture of proactive hospitality: “The answer is yes, now what is the question?”

Customer & Community Engagement

• Build strong relationships with members, societies, local partners, and event clients.
• Position The Arkley 9 as the venue of choice for short-format golf, relaxed society days, and high-quality celebrations.
• Ensure every visitor experiences excellent service, whether playing 9 holes or attending a major event.

Candidate Profile

We are looking for a high-calibre General Manager who brings:

• Proven leadership experience within golf, hospitality, leisure, or a comparable customer-focused environment.
• Strong commercial acumen, with a track record of growing revenue and optimising operations.
• Excellent people leadership, with the ability to build cohesive teams and maintain a positive workplace culture.
• Outstanding communication and interpersonal skills, able to inspire staff and build long-lasting customer relationships.
• Confidence in making decisions independently and managing a varied workload.
• Flexibility to support the demands of a busy, event-led operation.

Benefits

• Full induction and training provided.
• Continuous professional development in a fast-growing company.
• 50% off our food menu and other fantastic discounts.
• Complimentary use of Golf Course within Get Golfing community.