Get Golfing CIO, a sports charity organisation that supports struggling English golf facilities, is seeking a highly motivated and experienced General Manager for one of its larger venues. Warley Park is a picturesque venue located in Essex with a unique 18-hole course and recently renovated function and events suite.

As the General Manager, you will be responsible for overseeing all aspects of the venue's sales and operations to ensure a high-quality experience. You will lead a dedicated team and work closely with head office to drive revenue, maintain , and provide exceptional customer service. This is an exciting opportunity to make a significant impact and contribute to the success of Warley Park and change the perception of the industry.

Responsibilities

• Oversee all operational and financial aspects of the venue to meet revenue and profitability targets.
• Lead and motivate a team of staff, ensuring high-quality service and customer satisfaction.
• Develop and implement marketing strategies to attract new members and increase visitor numbers.
• Maintain and improve course conditions to deliver an exceptional golfing experience.
• Build on the current functions and events performance to offer an outstanding experience.
• Manage budgets and financial performance, including cost control and revenue maximisation.
• Build strong relationships with our customers and suppliers to drive loyalty and repeat business.
• Ensure compliance with all health and safety regulations and venue policies.

Requirements

• Proven experience as a General Manager or similar leadership role in the golf or hospitality industry.
• Strong knowledge and passion for golf, including golf course management.
• Excellent leadership and team management skills.
• Strong business acumen and financial management skills.
• Exceptional customer service and interpersonal skills.
• Excellent communication and negotiation skills.
• Ability to work independently and make effective decisions.
• Flexible schedule with the ability to work evenings, weekends, and holidays as needed.

Benefits

In return we offer...

• Flexible working hours.
• Full induction and training provided.
• Continuous professional development in a fast-growing company.
• 50% off our food menu and other fantastic discounts.
• Complimentary use of Golf Course within Get Golfing community. 
• Good renumeration package.

Onboarding

The successful candidate will be supported through a comprehensive “hands on” training and development programme led by a very experienced team with decades of knowledge within the golf sector. 

Familiarisation   

• Meet the Head Office team
• Visit relevant local Get Golfing venues
• Time with core senior managers across multiple venues

Learning Our Basics 

• Tills, stock control, relationship with other systems
• Tee sheets and the story behind the tee sheet
• Membership Structure and their relations
• Introduction to Hubspot 

Our Culture 

• “The answer is yes, now what is the question”
• Building relationships
• Venue Presentation
• Course Presentation
• Starter Training
• Marshall Training
• Front of House Training

Sales Training   

• Hubspot CRM advanced
• Sales training lead handling
• Sponsorships and partnerships 

Golf Check In  

• Customer Identity – who are they and what’s their journey
• Developing the customer narrative
• Understanding a tee sheet and the stories behind it
• Check in processes
• Understanding products and margins

Hosting 

• Competitions
• Society Days
• Charity Events
• Non Golf Functions