Growth Manager, VIP Segment (Chinese Speaking) at OKX - Hong Kong, Hong Kong SAR | $125,000 - $150,000

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You’ll Be Doing

VIP Client Acquisition and Management: Lead the identification and conversion of high-net-worth individuals globally, enhancing both the number of VIP trading clients and the overall transaction volume.
Relationship Maintenance and Service Enhancement: Cultivate relationships with core VIP clients, driving personalized services, dedicated support, and customized product strategies to increase client loyalty and satisfaction.
Client Segmentation and Lifecycle Operations: Develop a tiered system for VIP clients, formulating targeted operational strategies and incentive mechanisms for different client levels.
Cross-Team Coordination and Resource Integration: Collaborate with product, compliance, legal, and other departments to ensure efficient service delivery and prompt responses to VIP client needs.
Market Insights and Strategy Development: Regularly gather industry and competitive intelligence, analyzing trends among high-net-worth users and institutions to drive iterative optimization of VIP business strategies.
Team Development and Management: Build and manage a Chinese-speaking VIP business development team, establishing an efficient collaborative framework focused on results.

VIP客户拓展与管理：主导全球高净值个人用户挖掘与转化，提升VIP交易用户数量及交易额。
关系维护与服务提升：维护核心VIP客户关系，推动个性化服务、专属支持、定制化产品策略，增强客户粘性和满意度。
客户分层与生命周期运营：构建VIP客户分层体系，针对不同等级客户制定精准的运营策略与激励机制。
跨团队协调与资源整合：与产品、合规、法务等多部门协同，确保高效服务交付，快速响应VIP客户需求。
市场洞察与策略制定：定期收集行业与竞对情报，洞察高净值用户/机构动向，推动VIP业务策略迭代优化。
团队建设与管理：搭建并管理华语VIP BD团队，建立以结果为导向的高效协作机制。

What We Look For In You

Bachelor’s degree or higher, preferably in Finance, Economics, Marketing, or a related field.
Experience in business development or sales management, with at least 3 years in the financial services, FinTech, or blockchain sectors.
Familiarity with the cryptocurrency exchange ecosystem and an understanding of the behaviors and preferences of high-net-worth individuals and institutional clients.
Strong client resources and exceptional negotiation skills, with a proven ability to drive effective conversions.
Excellent project management capabilities and cross-cultural communication skills.
Fluent in both Chinese and English, with the ability to operate proficiently in either language within a professional context.

本科及以上学历，金融、经济、市场营销或相关专业背景；
商务拓展/销售管理经验，3年以上金融、金融科技、区块链等行业BD经验；
熟悉加密货币交易所生态，了解高净值用户和机构客户的行为与偏好；
有深厚的客户资源和强商务谈判能力，具备高效转化能力；
具备良好的项目管理能力和跨文化沟通能力；
中英文流利，皆可做工作语言。

Perks & Benefits

Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!

#LI-KW1 #LI-ONSITE

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