About Us

Midnite is a next-generation betting platform that is built for today’s fandom. We are a collective of engineers and designers who all share a passion for sports and gaming. We exist to bring fans closer to the games they love through the excitement of betting on their favourites.

Unlike the alternatives, Midnite doesn't feel like a website built two decades ago. Instead, it's a cutting-edge creation, designed and constructed from the ground up with the latest technologies. Crafting an experience that's truly intuitive, immersive, and immediately understandable is no walk in the park, but we thrive on the challenge. We believe we're on the brink of creating something truly awesome. 

What will you do?

As the Head of Customer Strategy at Midnite, you’ll lead and be committed to cultivating and enhancing our player relationships. You’ll be the driving force behind our frontline teams, ensuring success in Key Accounts and Player Experience while expertly navigating complex regulatory landscapes to deliver exceptional player experiences.

Your role will be pivotal in advancing best-in-class Safer Gambling and AML practices, contributing to our growth strategy, and driving our mission forward. With your innovative strategies, you’ll boost player engagement and reduce churn, all fueled by your passion for delivering outstanding player experiences.

Responsibilities

• Design and execute innovative approaches to enhance player interaction and satisfaction across multiple platforms
• Lead and inspire, fostering a collaborative, creative, and high-performance environment
• Utilise analytics to understand player behaviour, tailoring engagement tactics to boost loyalty
• Manage and execute targeted engagement campaigns
• Use the latest technologies to elevate player engagement
• Oversee Key Account management and Player Success, ensuring personalised and effective engagement strategies
• Work closely with Growth, Compliance and Product to ensure a seamless player experience
• Manage regulatory risks while driving commercial revenue goals

Essential Experience

• A minimum of 5 years experience in a similar customer experience role
• Must be based in the UK
• Extensive experience with a proven track record of enhancing player engagement, loyalty, and revenue
• Success in leading, inspiring and driving high performance in fast-paced, competitive environments
• Deep knowledge of player experience systems and digital marketing tools to boost engagement and retention
• Strong background in data analytics, leveraging insights to personalise player interactions, optimise player journeys, and drive decision-making
• Skilled in managing multiple projects across cross-functional teams, delivering innovative solutions on time and within budget
• Strong communication skills and a passion for delivering outstanding player experiences.

What’s in it for you:

• You’ll have a key role in which you'll be integral to our team culture and help shape the direction.
• Join our frequent company-wide gatherings and game nights that draw our community closer together.
• Safeguard your well-being with our comprehensive health insurance plan.
• A nursery salary sacrifice scheme allows you to pay your children's nursery fees directly from your paycheck.
• Enjoy 25 paid holidays a year, and take advantage of our paid maternity, paternity, and adoption leave for life's important moments.
• Enhance your workspace with generous stipends for high-quality headphones and a remote work set-up tailored to your preferences.