Aescape is a New York–based technology company redefining modern recovery and proactive wellness. Through AI-powered robotics, Aescape delivers personalized recovery experiences that adapt in real time to each individual—helping people move better, recover faster, and feel their best, every day.

Aescape is deployed across leading fitness, hospitality, and wellness brands including Equinox, Lifetime, Marriott, Hilton, Pause Studios and Remedy Place, delivering over 10,000 sessions per month across its growing network. Aescape is backed by Valor Equity Partners, BroadLight Capital, and Mecha Ventures.

We're looking for a Head of Partner Enablement & Growth. This is not an account management job. This is a responsibility and department-building role to drive value and activation of hyper-local innovation during a pivotal moment in Aescape's growth. We have deployed autonomous massage tables across dozens of premium partner locations nationwide. Until now, partner success has been measured by two things: did they go live, and did they cancel? That era is over.

We are re-imagining a Partner Enablement & Growth function from the ground up — and we need a leader who can architect it. You will own B2B Partner health, performance, and expansion systematically. You will be Aescape's most trusted voice with our key accounts. And you will build the systems, programs, and team that make our partners wildly successful.

What You’ll Do

Partner Health & Performance

• Design, launch, and own a Partner Health Score system — vertical-specific, location-level, and actionable

• Ensure every live Partner account and location is managed against a living Partner Scorecard and relevant dashboards covering financial, operational, experiential, and strategic health

• Triage at-risk accounts proactively — no Partner cancels without a documented response plan having been activated

Value Realization & Enablement Programs

• Collaborate to build partner activation programs: Playbooks, Onboarding Accelerators, and Marketing Activation tracks

• Partner with Marketing and Finance on unit economics, repeat usage trends, and revenue optimization — speaking fluently about CAC, LTV, and ROI

• Run a structured QBR program with our top Partners — scorecard-driven, results-focused, not anecdote-driven

Share-of-Wallet & Portfolio Growth

• Systematically identify and capture expansion opportunities within existing partner organizations — every new location they open is your pipeline

• Collaborate with Sales to ensure a seamless handoff from close to launch to growth

• Build Aescape's reputational equity with key accounts — measured by unsolicited referrals and share of voice in their internal reviews

Team Leadership & Cross-Functional Collaboration Authority

• Directly manage two Partner Success Managers (Senior Enterprise PSM and PSM) — coach, develop, and hold them accountable to outcomes

• Serve as the single source of truth on Partner performance and the integrity of the data — Ops, Finance, Marketing, and Technical Services align to you

• Partner with Marketing to develop scalable solutions, activation playbooks and toolkits, as well as enforcing the voice of our brand to Partners

• Establish SLAs and operating rhythms with internal functions to guarantee responsiveness as a competitive advantage

• Build and report on a real-time performance dashboard that is the daily operating system for the team and leadership

Industry Presence & Representation

• Become a recognized voice in the recovery, wellness, and hospitality space — attending and having a presence at industry events

• Serve as the embodiment of Aescape's hospitality-first culture with every partner interaction

What You’ll Bring

Required

• 10+ years of B2B account management, customer success, or partner success experience — with a track record of measurable retention and growth outcomes

• Systems, data orientation and attention to detail: you build processes, scorecards, dashboards, and playbooks — not just relationships – that can scale to hundreds of customers

• People leadership experience: you have managed or mentored a team and can develop talent without micromanaging

• Hospitality, wellness, or luxury consumer brand experience: you understand how premium operators think, buy, and measure success

• Executive presence: you can walk into a QBR with a Four Seasons Spa Director or a VP at Equinox and lead the room

• Operational fluency: comfortable speaking about unit economics, utilization rates, CAC/LTV, and revenue performance

• Willingness to travel to partner locations or events at least 3-5x / quarter

Strongly Preferred

• Experience in high-growth startup or early-stage company environment

• Background in hardware-as-a-service, SaaS or technology platform partnerships

• Exposure to a marketplace type business

• Existing relationships in the premium fitness, hospitality, or wellness industry a plus

• Experience building a customer success or partner success function from scratch

How You Operate

You Build Systems That Scale — Not Just Relationships

• You have managed — or built the infrastructure to manage — hundreds of customers per person on your team. You know that at scale, the relationship is only as good as the system behind it.

• You default to automation, templates, and playbooks over manual effort. When you see repetitive work, your instinct is to systemize it, not absorb it.

• You can point to specific tools, workflows, or frameworks you personally built or overhauled — and show how they improved team capacity, data quality, or partner outcomes.

You Own the Partner Playbook — And Keep It Current

• You have built and maintained launch and success playbooks before — from first draft through iteration. You treat the playbook as a living document, not a one-time project.

• You hold yourself and your team accountable to the playbook. When execution diverges from the process, you diagnose why — not just correct the individual.

You Are Rigorous With Data — Not Just Comfortable With It

• Your CRM, reporting tools, and dashboards are accurate because you enforce standards — not because someone else cleans the data.

• You have strong opinions about what gets tracked, why, and how. You can identify bad data quickly and trace it to its source.

• You have worked in environments where data quality let the team down — and you have a concrete story about how you fixed it, not just a reaction to it.

You Translate Field Intelligence Into Structured Priorities

• When partners surface product friction, UX issues, or operational gaps, you do not forward a Slack message. You document, categorize, prioritize, and present it in a format that Product and Ops can actually act on.

• You have experience bridging the gap between what Partners experience in the field and what internal teams need to hear — and you know that translation is a skill, not a given.

What’s In It For You

• Join a trailblazing tech company anticipated to transform the massage industry

• The chance to make a difference with a product that empowers healthier and happier living

• Team culture driven by passion, ambition, empowerment, inclusion, curiosity, and fun!

• We’ll grow together – your personal and professional growth are equally important

• An environment that empowers individuals, emboldens teams, and rewards achievement

• Complimentary massages in our NY HQ and our Partner locations!

• Medical, vision, and dental insurance covered by us

• 401k with 4% company match

• Flexible paid time off and a generous parental leave policy.

• Competitive pay+ quarterly commissions. The salary range for the role is $215,000-$235,000.

Begin Your Aescape Career Journey

At Aescape, we're on a mission to redefine self-care for a better world, and we're seeking trailblazers to join us on this journey. We're inspired by individuals who are passionate, driven, and eager to learn. We value diverse perspectives and resourceful, determined individuals who are committed to making a difference. At Aescape, we empower people to reach their full potential, just as our product empowers better living. If you're ready to innovate, create, and make a meaningful impact, we want you on our team.

YOUR JOURNEY. YOUR AESCAPE.