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United States

Hinge Health is creating a new health care system, built around you. Accessible to 26 million members across 1,500 customers, Hinge Health is the #1 digital clinic for joint and muscle pain, delivering superior member outcomes and proven claims reductions. We pair the industry’s most advanced motion technology and wearable pain relief with a complete clinical care team of physical therapists, physicians, and board-certified health coaches to help people move beyond pain and reduce surgeries and opioid use. Hinge Health’s HingeConnect integrates with 1 million+ in-person providers to enable earlier interventions for avoidable MSK surgeries. Four in five health plans and employers with a digital MSK solution trust Hinge Health, including Land O’Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, State of New Jersey, US Foods, and Verizon. Learn more at http://www.hingehealth.com.

Work From Anywhere

For this position the individual has the flexibility to work anywhere, within the US.

About the Role

The Health Coach Management team is responsible for motivating and enabling coaches to perform the best work of their careers. The Health Coach Manager supports development and performance for a team of Health Coaches and they may participate in projects related to the success of the Health Coach Organization and hiring initiatives. They understand the challenges of a member’s pain journey, and the value and importance of quality coaching to achieve long term engagement and behavior change.

Description of an ideal candidate

In addition to the points highlighted below, the right candidate for this position is a steady leader in new situations, is proactive in creating processes out of concepts, and doesn’t try to do it all on their own, but instead knows when to ask for help.

WHAT YOU’LL ACCOMPLISH

Lead a team of Health Coaches to achieve long term engagement, create a positive member experience and remain accountable to the Hinge Health coach approach.

Facilitate teamwork and cultivate and maintain high levels of inclusivity, engagement and psychological safety within a team of coaches.

Partner across operations functions to engage with resources that support the best work of our coaching org. This includes QA, workforce management and more.

Help good employees become great. Through coaching reviews and one on one sessions, provide warm, continuous feedback, celebrate wins and don’t shy away from discussing challenges and actively support the growth and professional development of your team members.

Bridge the gap between leadership and project teams and the Health Coaches, ensuring that your team is up to date with relevant information and context.

WHAT WE'RE LOOKING FOR

Management experience: We are looking for proven leaders with 2+ years of management experience.

Ability to motivate and inspire: You successfully maintain a high level of motivation, positive can-do attitude, and positive culture in your teams.

Results-oriented leadership: Has a track record of leading teams that consistently hit KPI’s.

Handles ambiguity well: Embraces the opportunity to ask questions, get clarity and thrives in a fast paced, continually changing environment.

Passion for our mission: Personal connection and/or track-record of mission-driven work.

Technical Requirements: NBC-HWC certified: In depth knowledge of board certified health coaching practices and best practice behavior change strategies executed via SMS communication.

Experience in a fast-paced corporate environment; ideally leading customer centric roles.

Preferred: Background in exercise physiology, exercise science or pain neuroscience.

Experience working with biopsychosocial models of care.

About Hinge Health:

LinkedIn recently named Hinge Health one of the Top 50 Startups. Forbes, Fast Company, and Inc. have also recognized our technology, innovation, and culture.

Since our founding in 2014, we've raised more than $800 million from leading investors, including Coatue and Tiger Global. We work with 1000 customers across every industry and the public sector — including Salesforce, Verizon, and the State of New Jersey — to give more than 23 million people access to the care they need. We’re positioned to continue leading the market with unmatched investments in clinical research, care innovation, machine learning, AI, and computer vision.

Diversity and Inclusion:

We’re committed to building diverse teams that reflect the communities we serve. Visit hingehealth.com/diversity-equity-and-inclusion to learn more about what moves us.

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.

By providing your information through this page or applying for a job at Hinge Health, you acknowledge that Hinge Health will collect, use, and process your information as part of our job application process. For more information on how Hinge Health processes your personal information, click here to view our Applicant and Personnel Privacy Notice.

Disclaimer:

There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that we will never ask for your financial information at any part of the interview process including the post-offer stage, and will only correspond through @hingehealth.com domain email addresses.

If you encounter any suspicious activity, we recommend you cease all communication with the individual and consider reporting them to the U.S. FBI Internet Crime Complaint Center. If you would like to verify the legitimacy of an email you received from our recruiting team, please forward it to security@hingehealth.com

*Please do not send resumes via email*

Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $80,000 - $100,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

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