The primary responsibility is to be the go-to support, actively guiding and assisting users in accessing Intellect’s clinical sessions through various channels, including email, chat, and call support, mainly includes the following:

Operational Efficiency:

• Collaborate with the clinical team to ensure the smooth operation of the clinic
• Perform frontline services and general administrative duties, such as answering phone calls and maintaining appointments through the appointed clinic Electronic Medical Records (EMR)
• Handle patient care duties, including registration, appointment maintenance, dispensing medications, and chaperoning doctors during clinical tasks
• Manage cashiering duties, including payment collection and filing
• Oversee inventory tasks, including stock checking, updating, and ordering
• Maintain cleanliness and hygiene standards within the clinic

Client Engagement:

• Engage with users through email, chat, and calls to provide support on Intellect’s Clinic services
• Offer comprehensive information on available resources and options, empowering informed decision-making

Others:

• Support Health Solutions Team in any projects and any other duties assigned.

Requirements

• Candidates must possess at least a Diploma. However, candidates without a Diploma but with relevant experience and strong competencies will also be considered.
• Any experience in Clerical, Administrative Support Healthcare - Medical Support and Assistant or equivalent is preferred.
• Possess good communication and interpersonal skills.
• Responsible individual, meticulous, willing to learn and a team-player.
• Proficient with technology.
• Fluency in written English with an additional spoken language of any ethnic group
• Able to commit to shift work on roster basis including Saturdays. Clinic operating hours are Monday to Friday 10-9pm and Saturday 10-2pm.