<p style="min-height:1.5em">🚀 <strong>Who Are We?</strong></p><p style="min-height:1.5em">Welcome to <strong>Welltech</strong>—where health meets innovation! 🌍 As a global leader in <strong>Health & Fitness industry</strong>, we’ve crossed over <strong>200 million installs</strong> with five life-changing apps, all designed to boost well-being for millions. Our mission? To transform lives through intuitive nutrition trackers, powerful fitness solutions, and personalized wellness journeys—all powered by a diverse team of over <strong>700 passionate professionals with presence across 5 hubs</strong>.</p><p style="min-height:1.5em"><strong>Why Welltech?</strong> Imagine joining a team where your impact on global health and wellness is felt daily. At Welltech, we strive to be proactive wellness partners for our users, while continually evolving ourselves.</p><p style="min-height:1.5em"><strong>What We're Looking For</strong></p><p style="min-height:1.5em">We are looking for a skilled and enthusiastic <strong>Helpdesk Engineer </strong>to join our IT team. In this role, you will be the first point of contact for employees seeking technical assistance. You will be responsible for troubleshooting a variety of IT issues, ensuring smooth operation of our systems, and providing excellent customer service to our employees.</p><p style="min-height:1.5em"><strong>Key Responsibilities:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Provide timely and effective technical support to employees via phone, email, and our ticketing system.</p></li><li><p style="min-height:1.5em">Troubleshoot issues related to Google Workspace, Okta, MacOS, and Mobile Device Management (MDM).</p></li><li><p style="min-height:1.5em">Resolve technical problems with various web services, including Slack, Confluence or Jira.</p></li><li><p style="min-height:1.5em">Prepare and configure new employee workstations, including hardware setup, software installation, preparing shipments and managing assets for the local office.</p></li><li><p style="min-height:1.5em">Maintain detailed records of user requests and resolutions in the ticketing system (Jira Service Management - a plus).</p></li><li><p style="min-height:1.5em">Escalate complex issues to senior IT staff when necessary.</p></li><li><p style="min-height:1.5em">Develop and maintain comprehensive technical documentation, such as user manuals and system configurations.</p></li><li><p style="min-height:1.5em">Deliver user training and guidance on Google Workspace and MacOS applications.</p></li><li><p style="min-height:1.5em">Collaborate with the IT team to identify and implement system improvements and upgrades.</p></li></ul><p style="min-height:1.5em"><strong>Required skills:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Minimum of 2 years of experience in a technical support role with a focus on Google Workspace and MacOS.</p></li><li><p style="min-height:1.5em">Strong technical skills and experience with:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Google Workspace administration</p></li><li><p style="min-height:1.5em">Okta administration</p></li><li><p style="min-height:1.5em">MacOS and Mobile Device Management (MDM)</p></li><li><p style="min-height:1.5em">Troubleshooting technical issues</p></li></ul></li><li><p style="min-height:1.5em">Experience providing remote support to a distributed workforce</p></li><li><p style="min-height:1.5em">Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.</p></li><li><p style="min-height:1.5em">Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.</p></li><li><p style="min-height:1.5em">Experience with an ITSM solution (Jira Service Management - a plus)</p></li></ul><p style="min-height:1.5em"><strong>Will be a Plus:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Bachelor's degree in Computer Science, Information Technology, or a related field.</p></li><li><p style="min-height:1.5em">Experience with Jamf solutions</p></li><li><p style="min-height:1.5em">Experience with an Asset Management tool (Jira Assets preferred)</p></li></ul><p style="min-height:1.5em"><strong>Candidate journey:</strong> ⭕️ Recruiter call ----> ⭕️ Skills assessment-----> ⭕️ Meet the hiring manager</p><p style="min-height:1.5em">✨ <strong>Why You’ll Love Being Part of Welltech:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Grow Together</strong>: Join a culture that champions both personal and professional growth. Here, you’ll thrive as we learn, evolve, and succeed together.</p></li><li><p style="min-height:1.5em"><strong>Lead by Example</strong>: No matter your role, your leadership matters. Every team member is empowered to inspire and make an impact.</p></li><li><p style="min-height:1.5em"><strong>Results-Driven</strong>: We’re all about achieving meaningful outcomes. It’s not just about the effort, but the difference we make every day.</p></li><li><p style="min-height:1.5em"><strong>We Are Well-Makers</strong>: Be part of a movement that’s creating a healthier, happier world. Together, we make well-being a reality!</p></li></ul><p style="min-height:1.5em"><strong>Check out some of our products</strong></p><p style="min-height:1.5em">Muscle Booster —<a target="_blank" rel="noopener noreferrer nofollow" href="https://musclebooster.fitness/"> <u>https://musclebooster.fitness/</u></a></p><p style="min-height:1.5em">Yoga-Go —<a target="_blank" rel="noopener noreferrer nofollow" href="https://yoga-go.io/"> <u>https://yoga-go.io/</u></a></p><p style="min-height:1.5em">WalkFit -<a target="_blank" rel="noopener noreferrer nofollow" href="http://walkfit.pro"><u>http://walkfit.pro</u></a></p></br>