Salary Range: $70-75k plus up to $4k annual bonus for top performance
Benefits: FREE employee-only medical coverage under one of our plans and a 4% employer match with our 401(k). You’ll have full access to the onsite wellness center as well as other incredible benefits HERE. Location: San Francisco, CA at the iconic Transamerica Pyramid
Work Hours: Full time, Monday-Friday, either 7am-3:30pm, or 11:30-8:00pm with some flexibility depending on the event calendar.
Reports to: The Tenant Experience Director on-site
Your Mission:
Your mission as Hospitality Liaison is to spend your workday in the expansive lobby of the building, providing a five-star arrival and departure experience for each tenant and guest at the Transamerica Pyramid. As the first point of contact for entry to the building, you’ll anticipate the needs of each person as they enter the building, assuring a memorable and extraordinary experience. You’ll be the source of truth for neighborhood information, able to direct tenants to suggested restaurants and events in the area.
The Legacy You’ll Leave:
As the unforgettable first-impression for tenants and guests at The Pyramid, you built a deep and meaningful relationship with each and every person who came through the doors and were a pillar in making their experience coming and leaving work more joyful. By upholding the highest hospitality standards in every interaction, you supported lulafit and SHVO in becoming a lasting fixture in downtown San Francisco’s rebirth.
What You’re Responsible For:Provide a five-star welcome experience: Within the lobby, foster a hospitality rich environment by infusing hospitality into all tenant and guest interactions. Ensure every person who enters feels welcomed and is personally greeted, providing proactive assistance for a seamless experience.Tenant Relationships and Anticipatory Service: Foster deep and meaningful relationships with tenants in the building in order to personalize future interactions and ensure details are shared with the greater team. Learn and anticipate tenant needs and preferences to provide them with personalized solutions + offer surprise and delight moments.Be the Neighborhood and Property Expert: Provide tailored recommendations for local dining, retail and other key locations in the area. Tenants know to come to you for information on nearby special events and upcoming occasions. You know the story of the property and can educate all who come to visit. You are the consummate concierge!Support Event Operations: Work closely with the Tenant Experience Director and Events Manager to support their efforts in executing spectacular events for tenants and guests in one of the several stunning event spaces in the building.Building Team Partnership and Collaboration: Liaise and collaborate with property management, leasing, janitorial, security and maintenance teams to ensure pristine condition of the property at all times. Support with new tenant welcome + move-in experience.Event and Operational Support: Assist the Tenant Experience Director and other on-site team members as needed to ensure the best possible tenant experience. This may include preparing stations for promotional activities, redirecting deliveries, day of coordination for tenant activations, and entering work orders.Who You Are: Baseline Requirements:You have 3+ years of hospitality experience. You may have worked as a concierge or guest experience specialist at a luxury hotel chain.You are physically able to be on your feet for several hours at a time, moving around the lobby quickly to assist tenants in a timely fashion.You are physically able to move furniture weighing up to 50lbs daily.You have 1+ years of experience troubleshooting AV issues and are comfortable working with several technologies on a daily basis such as Retool, Slack, SharePoint, and Prism.You are proficient with both the Google suite (what lulafit uses) and Microsoft Office (what our clients use). Don’t worry, you don’t need to be great at PowerPoint nor super savvy with Excel.Our Core Values:
Lulafit’s culture is based on a shared respect for our lived values HERE. Fit with our values is a critical component of our hiring process, and you and all of our colleagues are expected to live our core values in interactions with team members, customers, and stakeholders. An assessment of how you have exhibited our values is also an important part of your performance review process.
Our Commitment To You:
Lulafit is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We know the more inclusive we are, the greater our impact will be!
Estimated Salary range:
Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $40,000 - $50,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.
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