Overview:

We are looking for a proactive and detail-oriented HR Operations Coordinator to join our Shared Services team. This role offers a unique blend of operational support and data analytics, helping to enhance the NFL employee experience and scale our HR capabilities. You will have an immediate impact on the overall NFL employee experience as the first point of contact for many employees, ensuring timely and accurate support throughout the employee lifecycle. You will manage HR tickets, process transactions in Oracle HCM, and contribute to data insights that inform business decisions. In this highly collaborative role, you will maintain strong working relationships with cross-functional teams, including HR, Payroll, Finance, Compliance, Security, and IT.

Responsibilities:

• Case Management:
  Manage and resolve tier-1 HR inquiries through ServiceNow, ensuring timely, accurate, and professional responses all questions and issues regarding HR related policies, procedures, and systems, including but not limited to Onboarding, Benefits, Compensation, Learning, Performance, and Offboarding.
• Process HR transactions including new hires, rehires, transfers, leaves of absence, terminations, personal data changes, and other complicated system transactions
• Support the talent acquisition processes by posting job requisitions, managing the candidate experience, extending offers, and facilitating onboarding activities. 
• HR Systems Support:
  Enter and maintain employee data in Oracle HCM Cloud, ServiceNow, and UGK, supporting lifecycle transactions and identifying opportunities to streamline or automate recurring processes.
• Maintain positive working relationships with cross-functional teams as necessary, including Payroll, Finance, Compliance, Security, and IT. 
• Process Documentation:
  Develop, update, and organize clear and scalable documentation for HR operational processes. Ensure consistency with global policies and procedures.
• Data Analysis & Reporting:
  Support the creation of people analytics using Excel, Oracle Fusion Data Intelligence (FDI), Tableau and or other data visualization tools
•  Assist in identifying trends, anomalies, and actionable insights related to hiring, turnover, employee engagement, or performance.

Required Qualifications:

• Experience:
  2–4+ years in HR Operations, Shared Services, HRIS, or an HR support role. Experience with ServiceNow (or similar ticketing system), Oracle HCM Cloud and UGK preferred.
• Analytical Skills:
  Some experience using Excel, Tableau, or similar tools for data analysis and visualization. Exposure to people analytics through coursework, certification, or practical experience is a plus.
• Soft Skills:
• Positive attitude and strong work ethic.
• Customer-first mindset with a pleasant, team-oriented demeanor.
• Eagerness to learn and grow in both HR operations and analytics.
• Strong attention to detail and commitment to data accuracy.
• Clear and concise communication skills to collaborate across functions.

Other Key Attributes / Talent Characteristics:

You are driven to improve processes, deliver excellent employee support, and ensure data accuracy. You thrive in collaborative, cross-functional environments and are excited to shape the future of HR Shared Services.

You’re curious about data, eager to apply people analytics to real-world challenges, and skilled at identifying insights that enhance the employee experience. You bring precision to your analysis and communicate findings clearly to influence both daily operations and long-term strategy.

Why Join Us?

You'll be part of a growing HR Operations team that's focused on efficiency, innovation, and elevating the employee experience. This is a great opportunity for someone early in their HR or analytics career who wants to grow in a fast-paced, collaborative environment.

Salary / Pay Range

This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job in the location(s) specified. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range.