Job Overview

HR Technologies Team is looking for a customer-oriented individual to join us as an HR Support Specialist.
Wargaming has several systems for automating HR and financial processes, with HRMS being the key system. HRMS is based on SAP SuccessFactors cloud software and is implemented in all our offices globally (Europe, Asia, and USA). As part of the Support Team, you will play a crucial role in providing 1st and 2nd level support. This includes offering online consultation (in English) on system functionality, escalating user requests to the correct team, and contributing to new projects and solutions designed for Wargaming's needs.

What will you do?

• Provide online support (via Teams, email, JIRA) to our customers.
• Offer consultation, resolve issues, or escalate them to the correct level of support within a defined timeframe and according to SLA.
• Analyze customer needs and suggest workflows to address them.
• Collaborate and communicate effectively with teammates.

What are we looking for?

• Fluent English (both spoken and written) is a must.
• Experience in a similar position or in HelpDesk, Call Center, Client Support.
• Proficiency with computers is required, along with a willingness to learn our systems (JIRA, Confluence, etc.).
• Advanced knowledge of Excel.

What additional skills will help you stand out?

• Software support experience.
• Good understanding of complex HR processes and/or familiarity with HR systems.

Benefits

• 24 business days of annual leave per calendar year.
• 6 trust days per calendar year.
• Career development and education opportunities within the company.
• Premium Private Health Care (with wellness program option).
• Mental health support.
• Life event bonuses (Employee’s Birthday, Marriage, Child’s Birth…).
• English courses with 50% contribution.
• Employee discounts.
• Personal Gaming Account.
• Coffee, fruits, and snacks in the office.
• Company events.
• Seniority Awards.
• Referral program - You can recommend the best talents to the company and receive a reward.

Our aim is to provide a service highlighted by an individual approach and customer care. If you believe you have what it takes and are looking for a fulfilling career within an expanding company, apply today!