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Wargaming is hiring a HR Support Specialist

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Job Description

Job Overview

HR Technologies Team is looking for a customer-oriented individual to join us as an HR Support Specialist.
Wargaming has several systems for automating HR and financial processes, with HRMS being the key system. HRMS is based on SAP SuccessFactors cloud software and is implemented in all our offices globally (Europe, Asia, and USA). As part of the Support Team, you will play a crucial role in providing 1st and 2nd level support. This includes offering online consultation (in English) on system functionality, escalating user requests to the correct team, and contributing to new projects and solutions designed for Wargaming's needs.

What will you do?

  • Provide online support (via Teams, email, JIRA) to our customers.
  • Offer consultation, resolve issues, or escalate them to the correct level of support within a defined timeframe and according to SLA.
  • Analyze customer needs and suggest workflows to address them.
  • Collaborate and communicate effectively with teammates.

What are we looking for?

  • Fluent English (both spoken and written) is a must.
  • Experience in a similar position or in HelpDesk, Call Center, Client Support.
  • Proficiency with computers is required, along with a willingness to learn our systems (JIRA, Confluence, etc.).
  • Advanced knowledge of Excel.

What additional skills will help you stand out?

  • Software support experience.
  • Good understanding of complex HR processes and/or familiarity with HR systems.

Benefits

  • 24 business days of annual leave per calendar year.
  • 6 trust days per calendar year.
  • Career development and education opportunities within the company.
  • Premium Private Health Care (with wellness program option).
  • Mental health support.
  • Life event bonuses (Employee’s Birthday, Marriage, Child’s Birth…).
  • English courses with 50% contribution.
  • Employee discounts.
  • Personal Gaming Account.
  • Coffee, fruits, and snacks in the office.
  • Company events.
  • Seniority Awards.
  • Referral program - You can recommend the best talents to the company and receive a reward.

Our aim is to provide a service highlighted by an individual approach and customer care. If you believe you have what it takes and are looking for a fulfilling career within an expanding company, apply today!

About Wargaming 

Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 16 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.

Please see Wargaming Candidate Privacy Policy for details on how Wargaming uses your personal data.

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Salary Information

Salary: $45,000 - $55,000

🤖 This salary estimate is calculated by AI based on the job title, location, company, and market data. Use this as a guide for salary expectations or negotiations. The actual salary may vary based on your experience, qualifications, and company policies.

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