Ultimate Performance (U.P.) is the world’s leading personal training business, known for delivering exceptional, life-changing results. Headquartered in Manchester, U.P. operates 27 private personal training gyms across four continents, with locations including London, Los Angeles, Dubai, Hong Kong, Singapore, Sydney, the Netherlands, and Washington DC. Our reputation is built on a relentless focus on results, a high-performing team culture, and a commitment to excellence.

The Opportunity
We are looking for a detail-oriented and proactive HR Administrator to join our global HR team, this is a full-time 12-month fixed-term contract (maternity cover). Based in our Manchester office, you’ll play a key role in supporting HR operations across multiple international locations.

Working as part of a close-knit team of four HR Administrators, this role covers a broad range of responsibilities. You’ll be the first point of contact for queries from employees and managers across the UK, USA, Netherlands, Dubai, Singapore, Hong Kong, and Australia - requiring both a service-driven mindset and an exceptional eye for detail.

Key Responsibilities

• Manage global onboarding, offboarding, promotions, and internal transfers, ensuring timely documentation and clear communication with stakeholders.
• Oversee sickness, lateness, TOIL, and probation processes using PeopleHR, escalating complex cases as needed.
• Maintain accurate employee records and support with tasks like contract renewals, holiday pro-rating, insurance documents, and reference letters.
• Act as a first point of contact for HR queries across all regions, providing professional and timely support via email and our internal ticketing system (Halo).
• Ensure all processes comply with company policies and data protection regulations.
• Contribute to general HR admin tasks, including file management and documentation upkeep.

Requirements

• At least 2 years of experience in a similar HR administrative role (essential)
• Experience with offboarding, pro rata holiday entitlement, TOIL, and sickness and absence cases
• CIPD Level 3 qualification or equivalent (essential)
• Strong understanding of UK employment law
• Demonstrated leadership capability, including mentoring peers and overseeing key HR admin functions
• Excellent written and verbal communication skills
• Able to manage multiple tasks and deadlines in a fast-paced environment
• Highly organised with a strong attention to detail
• Proficient in Microsoft Office (particularly Excel, Word, Outlook)
• A customer-focused approach with excellent interpersonal and service skills
• Preferred experience with: PeopleHR, DocuSign, Halo (or similar ticketing/HR service desk systems)

Benefits

• Holiday: 25 days, plus bank holidays.
• Pension: salary sacrifice scheme with employer contribution.
• Simply Health Policy: claim money back on essential healthcare expenses like dental and optical care, remedial or sports massages and physiotherapy treatments.
• UP Discounts: Exclusive discounts, including 40% off a wide range of products such as supplements and fitness books, along with offers from selected partners.
• Salary sacrifice schemes: reduce your tax and NI contributions and enjoy non-cash benefits like Cycle to Work and Tech/Home schemes.
• Referral policy: bonus incentive for successful referrals.
• Employee assistance programme: free access to mental health guidance, telephone counselling and financial support 24/7.
• Fitness classes: Weekly group training sessions at our U.P. Manchester gym based in Spinningfields.

Salary: £25,000

The full-time role is 5 days a week, Monday - Friday, 9am - 5:30pm, based in our Manchester office (M2 7HA).

If you're a proactive HR professional looking for a varied and impactful opportunity within a fast-paced, global environment, we’d love to hear from you.