Let’s start with the role

We're looking for a Helpdesk Technician to join our team in Brazil and support our employees!

• Diagnose and resolve hardware and software issues for internal employees, leveraging your technical knowledge and initiative.
• Manage user accounts, including setup for new hires, updates for departing employees, and role changes.
• Set up, install, and configure equipment for new team members, tailoring systems to individual needs.
• Proactively communicate with users about support tickets, keeping them informed on progress and estimated resolution times.
• Collaborate with internal and external teams to solve problems and improve processes.

 What you'll bring:

Our ideal future co-worker is a strong team player, promotes transparency and cooperation with an agile mindset and has a strong sense of ownership. We expect you to have:

• Experience providing IT technical support.
• A customer-oriented mentality and excellent problem-solving skills with a critical thinking approach.
• Experience troubleshooting issues within Microsoft and Apple environments.
• Familiarity with standalone and network printers.
• Experience with ticketing systems.
• A collaborative spirit and willingness to work effectively with others.
• The ability to prioritize tasks efficiently.
• Strong English skills.

 Nice to Have

• Familiarity with Active Directory.
• Knowledge of Jira.
• Basic Networking skills.
• Spanish skills.

Kaizen Gaming Perks

• 🕑 Hybrid model of working; 
• 🏃 A buddy will support you with your onboarding;
• 💸 Competitive salary package and bonus scheme;
• 👩‍⚕️ Health and life insurance for you and your family;
• 💰 Monthly meal allowance 
• ⭐Developmental 360° feedback framework;
• 📚 Unlimited access to Udemy & continuous training
• 🚗 Commuting allowance

#LI-Hybrid

#LI-PROMOTE