Are you ready to lead the next generation of online entertainment? As an I-Gaming Pit Boss, you are the heartbeat of our live streaming studio. You will oversee live game operations, ensuring that our Live Dealers and Shufflers deliver a professional, engaging, and high-energy experience to players across the country. You’ll be the first line of defense for technical troubleshooting, regulatory compliance, and guest satisfaction in a fast-paced, digital environment.

Key Responsibilities

• Operational Oversight: Supervise Live Dealers and Shufflers to ensure total compliance with Multi-State Gaming Commission regulations (NJ, DE, PA, WV) and internal policies.
• Quality Control: Promptly correct dealer/shuffler errors and step in to assist with game presentation or shuffling when necessary.
• Technical Troubleshooting: Monitor and resolve studio technical disruptions immediately to minimize downtime, adhering to strict gaming regulations.
• Performance Mastery: Maintain a comprehensive understanding of all company-offered games and collaborate with management to test new applications and studio features.
• Guest Relations: Act as the escalation point for player complaints via chat, resolving conflicts professionally while upholding Playtech’s high service standards.
• Reporting & Administration: Support the Site Manager with daily operational tasks and ensure all gaming reports are accurate and policy-compliant.
• Leadership: Foster a positive, orderly work environment and lead communication/conflict resolution between licensees and players.

Qualifications & Requirements

• Age/Legal: Must be 21 years of age or older.
• Licensing: Ability to obtain and maintain a Pennsylvania Gaming License and a West Virginia Casino Employee Registration.
• Experience: * Minimum 1 year of Customer Service experience.
• Basic to Intermediate proficiency in Microsoft Excel and MS Office.
• Physical/Technical: * Ability to deal, sort, shuffle, and count cards (requires repetitive hand/arm movement).
• Professional demeanor regarding speech, appearance, and posture on camera.
• Availability: Must be able to work a flexible schedule, including nights, weekends, and holidays.
• Education: High School Diploma or GED required.

Compensation & Benefits

• Base Pay: $24.00 per hour
• Performance Bonus: Up to an additional $3.00 per hour monthly bonus.
• Shift Differential: Extra pay for night shifts.
• Retirement: 401(k) with a 4% company match.
• Paid Time Off: 10 Vacation days, 5 Sick days, and 10 Paid Holidays.
• Health & Wellness: Comprehensive Medical, Dental, and Vision; HSA/FSA; Life Insurance and LTD/STD.

Reasonable Accommodation: If you require assistance during the application process, please contact the Playtech People & Culture Team at USTalent@playtech.com.

Playtech is an equal opportunity employer. We value diversity and provide equal employment opportunities to all qualified applicants regardless of race, color, religion, sex, gender identity, or protected veteran status.